Assistel Maroc
Customer Experience and Contact Center
Assistel is a Canadian company that provides customer experience and contact center services for the insurance and healthcare sectors, known for its comprehensive assistance offerings and strategic partnerships.
Size
11-50
Private
1m-10m
Mission
To preserve the sense of security and well-being of clients by providing comfort and reassurance during challenging times.
About
Assistel offers customer experience and contact center services along with inbound customer support and customer & marketing analytics for clients in the insurance and healthcare sectors. The company operates using an onshore model and supports Canadian insurers and corporations.
It is recognized for its agility and flexibility, with a commitment to delivering timely and effective responses that ensure peace of mind for customers.
Services
Assistel provides customer experience and contact center services supported by inbound customer support and customer & marketing analytics. These services cover emergency and everyday life assistance, tailored to support insurers and their customers in maintaining a sense of security and well-being.
Capabilities
Inbound Customer Support
Customer & Marketing Analytics
Industries Served
The company serves clients in the insurance and healthcare sectors. It has experience supporting insurers and financial institutions with services aligned to industry-specific requirements, ensuring comprehensive assistance for policyholders.
Unique Stregths
Assistel is known for its commitment to innovation and leveraging advanced technologies, offering clients a flexible and responsive support system. Its approach includes a focus on customer satisfaction and loyalty, which helps deliver consistent and memorable experiences at scale.
Delivery Footprint
Headquartered in Montréal, Québec, Canada, the company operates using an onshore delivery model. It serves clients across Canada, with teams dedicated to providing timely assistance and support based on client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Clients
Telinet Energi
Canal Digital
Bonnier
What's the main service provided by
Assistel Maroc
?
Assistel Maroc specializes in providing customer experience and contact center services, primarily focusing on inbound customer support. Additionally, the company offers customer and marketing analytics, which helps clients gain valuable insights into consumer behavior and preferences. This comprehensive approach aims to enhance the overall customer interaction and satisfaction, particularly within the insurance and healthcare sectors.
What additional services does
Assistel Maroc
provide?
In addition to its primary offerings, Assistel Maroc provides back-office operations, which further supports its clients by taking care of essential administrative tasks. This additional service capability enables clients to focus on their core business activities while relying on Assistel for operational efficiency and support.
When was
Assistel Maroc
founded?
Assistel Maroc was established in 1995, marking nearly three decades of experience in the business process outsourcing sector. Over the years, the company has evolved and adapted, gaining valuable expertise and a strong foothold in providing customer support services tailored to the needs of its clientele.
What industry verticals does
Assistel Maroc
serve?
Assistel Maroc serves clients primarily in the insurance and healthcare & life sciences industries. This focus enables the company to provide specialized support services that align with the unique demands and regulatory requirements of these sectors, ensuring comprehensive assistance for policyholders and customers alike.
What delivery model does
Assistel Maroc
offer?
Assistel Maroc operates using an onshore delivery model, which means that the services are provided within the same country as the clients they serve. This approach facilitates closer collaboration, faster communication, and a better understanding of local customer needs, ultimately enhancing the quality of service delivery.
How many employees and/or seats does
Assistel Maroc
have?
Assistel Maroc has a workforce ranging from 11 to 50 employees. This size allows the company to maintain a close-knit team environment, fostering agility and flexibility in its operations while enabling effective communication and collaboration across its service offerings.
Can
Assistel Maroc
be considered a good service provider for startups?
While Assivo has the capability to support startups, its strengths are more aligned with small and medium businesses that are looking to scale efficiently. Startups may benefit from Assivo's data services, but they should consider whether their specific needs and budget align with the offerings provided. Assivo's focus on reliable and scalable solutions can be beneficial, but startups should evaluate if their operational needs match the company's service structure.
Can
Assistel Maroc
be considered a good service provider for SMBs?
For small and medium businesses, Assistel Maroc presents a strong service option due to its flexible support model and specialized services in customer experience and analytics. The company's ability to adapt its offerings to meet the unique needs of SMBs ensures that clients receive focused attention and support, which is crucial for growth and scalability in competitive markets.
Can
Assistel Maroc
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.