Assistance Services Group
Customer Experience and Contact Center
Assistance Services Group (ASG) is a well-established outsourcing company that provides customer experience and contact center services for the automotive and insurance sectors, known for its extensive experience and customized assistance solutions.
Size
501-1K
Public
Mission
To deliver expert assistance services across diverse industries and support the moments that matter most.
About
Assistance Services Group (ASG) offers customer experience and contact center services along with roadside assistance and telehealth solutions for clients in the automotive and insurance industries. The company operates using an onshore model and supports clients across North America.
It is recognized for its people-first culture, with a strong commitment to leveraging technology and knowledgeable personnel to deliver timely assistance during critical moments.
Services
Assistance Services Group (ASG) provides customer experience and contact center services supported by roadside assistance and telehealth solutions. These services cover inbound customer support and technical support, tailored to support clients' needs during emergencies and critical situations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in the automotive and insurance sectors. It has experience supporting vehicle owners and insurance providers with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Assistance Services Group is known for its extensive experience in roadside assistance, offering clients customized and scalable solutions. Its approach includes a commitment to continuous improvement in technology and employee interactions, which help deliver consistent and timely assistance.
Delivery Footprint
Headquartered in North America, the company operates using an onshore delivery model. It serves clients across the continent, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Assistance Services Group
?
Assistance Services Group specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, ensuring that clients receive comprehensive assistance tailored to their needs, particularly during critical situations.
What additional services does
Assistance Services Group
provide?
When was
Assistance Services Group
founded?
Assistance Services Group was established in 1955, marking nearly 69 years of operation. Since its inception, the company has evolved to meet the changing demands of the customer service landscape, solidifying its position as a reliable partner in customer experience solutions.
What industry verticals does
Assistance Services Group
serve?
The company operates primarily within the Insurance, Logistics, and Transport & Supply-Chain sectors. This focus allows Assistance Services Group to cater specifically to the unique needs of clients in these industries, leveraging their expertise to provide tailored solutions.
What delivery model does
Assistance Services Group
offer?
Assistance Services Group employs an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach facilitates better communication, quality control, and cultural alignment, allowing for more effective support and collaboration.
How many employees and/or seats does
Assistance Services Group
have?
Assistance Services Group has a workforce ranging from 501 to 1,000 employees, showcasing a robust team capable of handling diverse client needs while maintaining a personalized approach to service delivery.
Can
Assistance Services Group
be considered a good service provider for startups?
Assistantonline is well-suited for startups looking for reliable back-office support. With their focus on essential services such as data entry, social media management, and customer analytics, they provide the foundational support that startups need to establish their operations. Their hybrid delivery model also ensures flexibility, allowing startups to scale services according to their evolving needs without significant upfront investment.
Can
Assistance Services Group
be considered a good service provider for SMBs?
Assistance Services Group is well-suited for small and medium businesses, particularly those in the insurance and logistics sectors. Their scalable solutions and customer-centric approach enable SMBs to receive tailored support that can grow alongside their business, ensuring that as they expand, their customer service remains effective and responsive.
Can
Assistance Services Group
be considered a good service provider for enterprises?
For enterprises and large companies, Assistance Services Group presents a strong option due to its extensive experience and depth of service offerings. Their ability to provide comprehensive customer support solutions, combined with a commitment to technology and continuous improvement, positions them as a reliable partner for large organizations seeking to enhance their customer engagement strategies.
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