ASM Innovate BPO
Customer Experience and Contact Center
ASM Innovate BPO is a medium-sized outsourcing company that provides customer experience and contact center services for banking, healthcare, telecommunications, and more, known for its cost-effective solutions without compromising quality.
Size
11-50
Private
Mission
To enable growth for businesses by providing smart, flexible, and customizable outsourcing solutions.
About
ASM Innovate BPO offers customer experience and contact center services along with sales and lead-generation services for clients in banking, healthcare, telecommunications, and insurance. The company operates using an offshore model and supports both local and international clients.
It is recognized for its customizable solutions, with a dedicated team that ensures high-quality service delivery tailored to meet unique client needs.
Services
ASM Innovate BPO provides customer experience and contact center services, supported by sales and lead-generation services. These services include inbound customer support, outbound telesales, and appointment setting, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Sales Chat & Live Demonstrations
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in banking, healthcare, telecommunications, and insurance. It has experience supporting diverse business types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ASM Innovate BPO is known for its cost-effectiveness, offering clients high-quality services at competitive prices. Its approach includes a commitment to client success through reliable service delivery and a focus on building strong relationships.
Delivery Footprint
Headquartered in Calamba, Laguna, Philippines, the company operates using an offshore delivery model. It serves clients across local and global markets, with teams dedicated to ensuring operational efficiency and client satisfaction.
Certifications
SOC-2
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Insurance
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
ASM Innovate BPO
?
ASM Innovate BPO specializes in delivering customer experience and contact center services, enriched by a suite of sales and lead-generation services. Their offerings encompass inbound customer support, outbound telesales, appointment setting, sales chat, live demonstrations, and lead research, all meticulously tailored to meet diverse client needs across various business functions.
What additional services does
ASM Innovate BPO
provide?
In addition to their primary offerings, ASM Innovate BPO provides supplementary services such as sales and lead-generation services and marketing operations. This expanded portfolio enhances their ability to support clients in achieving their broader business objectives.
When was
ASM Innovate BPO
founded?
ASM Innovate BPO was established in 2019, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for five years, building its reputation in the industry during this time.
What industry verticals does
ASM Innovate BPO
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, Telecommunications & Media, and Insurance. This broad industry focus allows ASM Innovate BPO to tailor its services to meet specific sector demands and client requirements.
What delivery model does
ASM Innovate BPO
offer?
ASM Innovate BPO operates using an offshore delivery model, which means they provide their services from a location outside the client's country. This approach allows them to offer cost-effective solutions while maintaining high-quality service delivery, effectively serving clients in both local and international markets.
How many employees and/or seats does
ASM Innovate BPO
have?
ASM Innovate BPO employs a workforce ranging from 11 to 50 individuals. This size allows the company to remain agile and adaptable, providing personalized service while still maintaining a robust operational capacity.
Can
ASM Innovate BPO
be considered a good service provider for startups?
For startups, ASM Innovate BPO presents a valuable service option, particularly due to its cost-effective and adaptable solutions. Their range of services can help new businesses establish a solid customer support framework while allowing them to focus on growth and development in their initial stages.
Can
ASM Innovate BPO
be considered a good service provider for SMBs?
ASM Innovate BPO is well-suited for small and medium businesses, thanks to its flexible and customizable service offerings. With a dedicated team and a commitment to client success, they can scale their solutions to meet the unique needs of SMBs, fostering growth and operational efficiency.
Can
ASM Innovate BPO
be considered a good service provider for enterprises?
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