Asm Group S A
Back-Office Operations
ASM Group is a logistics company that provides back-office operations for various industries, known for its innovative approach and proprietary technology.
Size
11-50
Private
Mission
To add value at every logistics touchpoint.
About
ASM Group offers back-office operations along with customer experience and contact center services for clients in banking, healthcare, telecommunications, insurance, and logistics. The company operates using an offshore model and supports a diverse range of clients.
It is recognized for its commitment to adding value at every logistics touchpoint, with a proprietary transportation management system (StatusNow™️) that enhances operational efficiency.
Services
ASM Group provides back-office operations supported by customer experience and contact center services, along with analytics and data solutions. These services include inbound customer support, outbound telesales and retention, and data entry and processing, tailored to support client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Lead Research & List Building
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, telecommunications and media, insurance, and logistics, transport, and supply chain. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ASM Group is known for its innovative logistics solutions and commitment to integrity, offering clients a consultative partnership approach. Its operational practices include dedicated account management and 24/7 availability of live representatives, ensuring consistent support and communication.
Delivery Footprint
Headquartered in Medina, Minnesota, the company operates using an offshore delivery model, leveraging local talent in the Philippines. It serves clients across various geographies, with teams working in remote environments to meet client needs.
Certifications
NIST 800-53
HIPAA
PCI DSS
SOC-1
SOC-2
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Insurance
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Asm Group S A
?
Asm Group S A specializes in back-office operations, providing a range of services designed to enhance customer experience and support various business functions. Their offerings include inbound customer support, outbound telesales and retention, as well as data entry and processing. This comprehensive suite of services is tailored to meet the needs of their diverse clientele across different industries.
What additional services does
Asm Group S A
provide?
In addition to their primary back-office operations, Asm Group S A offers an extended portfolio of services that includes customer experience management and contact center functionalities. This breadth of service capabilities positions the company to address various aspects of client operations effectively.
When was
Asm Group S A
founded?
Asm Group S A was established in 2013, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality back-office and customer support services, steadily growing its reputation in the sector.
What industry verticals does
Asm Group S A
serve?
Asm Group S A serves a variety of industries, including Banking & Financial Services, Healthcare & Life Sciences, Telecommunications & Media, Insurance, and Logistics, Transport & Supply-Chain. This broad industry focus allows the company to cater to specific needs and requirements across different sectors, ensuring tailored solutions for its clients.
What delivery model does
Asm Group S A
offer?
Asm Group S A employs an offshore delivery model, which means they utilize resources and talent located in other countries to provide their services. This approach enables cost-effective solutions while maintaining high-quality standards and operational efficiency. By leveraging local expertise in the Philippines, the company can operate effectively and serve clients across various geographical locations.
How many employees and/or seats does
Asm Group S A
have?
Asm Group S A has a workforce consisting of between 11 and 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service and agile responses to client needs.
Can
Asm Group S A
be considered a good service provider for startups?
Asm Innovate Business Process Outsourcing can be a valuable partner for startups seeking to establish their customer service and operational frameworks. With their extensive experience and a diverse service portfolio, they can provide tailored solutions that help new businesses grow and scale efficiently. Their commitment to smart outsourcing solutions can assist startups in focusing on core business activities while ensuring high-quality customer interaction.
Can
Asm Group S A
be considered a good service provider for SMBs?
Asm Group S A is well-positioned to support small and medium businesses (SMBs) through its flexible service offerings and commitment to personalized client engagement. Their experience across multiple industries and ability to provide tailored back-office operations make them a reliable partner for SMBs looking to enhance their operational efficiency and customer interactions.
Can
Asm Group S A
be considered a good service provider for enterprises?
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