Asksus-ng
Customer Experience and Contact Center
Asksus-ng Business Support Services is an onshore outsourcing firm that provides customer experience and contact center solutions for various industries, known for its commitment to quality and tailored service delivery.
Size
Private
Mission
To provide tailored services that accelerate sales, enhance recruiting efficiency, and improve overall client business success.
About
Asksus-ng Business Support Services offers customer experience and contact center solutions along with HR, recruitment, and payroll services for clients in diverse sectors. The company operates using an onshore model and supports businesses primarily in Nigeria.
It is recognized for its scalable service offerings, with a dedicated team focused on enhancing client business success through tailored support and operational efficiency.
Services
Asksus-ng Business Support Services provides customer experience and contact center solutions, supported by HR, recruitment, and payroll management services. These services include inbound customer support, outbound telesales, and recruitment process outsourcing, tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Campaign Management
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Industries Served
The company serves clients across various sectors, including healthcare, utility services, language services, and beautification. It has experience supporting small and medium businesses with services aligned to their specific operational requirements.
Unique Stregths
Asksus-ng is known for its passion, integrity, and collaborative approach, offering clients tailored solutions that drive sales and improve employee engagement. Its operational practices include consistent employee orientation and a focus on enhancing company culture, ensuring high levels of client satisfaction.
Delivery Footprint
Headquartered in Lagos, Nigeria, the company operates using an onshore delivery model. It serves clients primarily within Nigeria, with a focus on scalable solutions that adapt to the evolving needs of its customers.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Asksus-ng
?
Asksus-ng specializes in enhancing customer experience through its primary service offering in customer experience and contact center solutions. This encompasses a wide range of services, including inbound customer support, outbound telesales, recruitment process outsourcing, and various operational support functions such as onboarding administration and payroll processing. Their expertise ensures that clients benefit from tailored solutions aimed at improving customer engagement and operational efficiency.
What additional services does
Asksus-ng
provide?
In addition to its primary focus on customer experience and contact center solutions, Asksus-ng also offers a range of other services, including HR recruitment and payroll management, as well as marketing operations. This extended service portfolio allows the company to address various operational needs of its clients, providing comprehensive support that enhances overall business functionality.
When was
Asksus-ng
founded?
Asksus-ng was established in 2016, making it a company with 8 years of experience in delivering business support services. Since its inception, it has focused on providing innovative solutions that cater to the unique needs of its clients, particularly in the areas of customer experience and operational management.
What industry verticals does
Asksus-ng
serve?
What delivery model does
Asksus-ng
offer?
Asksus-ng utilizes an onshore delivery model, which means that its services are provided from within the country, in this case, Nigeria. This approach allows for closer collaboration with clients and a better understanding of local market dynamics, ensuring that the solutions offered are relevant and effective. Onshore delivery typically leads to improved communication and faster response times, which are crucial in the business support industry.
How many employees and/or seats does
Asksus-ng
have?
Can
Asksus-ng
be considered a good service provider for startups?
Can
Asksus-ng
be considered a good service provider for SMBs?
Asksus-ng is well-suited to support small and medium businesses (SMBs), as it offers scalable solutions that can adapt to the specific operational requirements of these organizations. With a strong emphasis on tailored support, the company helps SMBs enhance their customer engagement and operational efficiency, which is essential for growth in competitive markets.
Can
Asksus-ng
be considered a good service provider for enterprises?
While Asksus-ng primarily focuses on serving small and medium businesses, its scalable service offerings and commitment to operational efficiency could also appeal to larger enterprises. However, without specific data on certifications or awards that typically enhance credibility with large companies, potential enterprise clients may want to assess whether Asksus-ng's solutions align with their complex operational needs.
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