
Askosca Com
Customer Experience and Contact Center
askOsca is a dynamic BPO company that provides customer experience and contact center services for banking, financial services, technology, and retail sectors, known for its robust lead generation capabilities and commitment to community job creation.
Size
51-200
Private
under-1m
Mission
To empower call center agents and businesses by providing high-quality lead generation and demand generation services.
About
askOsca offers customer experience and contact center services along with sales and lead-generation services for clients in banking, financial services, technology, and retail. The company operates using an offshore model and supports international clients across various regions.
It is recognized for its strong focus on lead generation and demand generation, with a dedicated team that ensures high-quality service delivery and community impact through local job creation.
Services
askOsca provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and multilingual support. These services cover various communication channels and are tailored to support client needs in lead generation and customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Email Support
Social Media Customer Care
Talent Sourcing & Screening
Onboarding Administration
Learning & Development Support
Campaign Management
Social Media Management
Lead Research & List Building
Industries Served
The company serves clients in banking, financial services, technology, and retail sectors. It has experience supporting small to medium businesses and international clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
askOsca is known for its robust lead generation capabilities and commitment to community job creation, offering clients a highly skilled workforce and operational reliability. Its approach includes comprehensive training through askOscaAcademy, ensuring agents are well-prepared to meet client expectations.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an offshore delivery model. It serves clients across multiple regions including Europe, North America, and the Middle East, with teams working in remote environments to ensure flexibility and responsiveness.
Certifications
No items found.
Verticals
Banking & Financial Services
Technology & SaaS
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Askosca Com
?
Askosca Com specializes in customer experience and contact center services, focusing on empowering businesses through high-quality lead generation and demand generation solutions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, email support, social media customer care, talent sourcing and screening, onboarding administration, learning and development support, campaign management, social media management, and lead research and list building. This diverse range of services ensures that they can meet the various needs of their clients effectively.
What additional services does
Askosca Com
provide?
In addition to their primary offerings, Askosca Com provides extensive customer experience and contact center services. Their capabilities extend to lead generation and demand generation, which are vital for businesses looking to enhance their sales processes and customer engagement. This comprehensive service portfolio positions them as a versatile partner for clients seeking both customer support and sales solutions.
When was
Askosca Com
founded?
Askosca Com was established in 2013 and has been operational for over a decade. Since its inception, the company has focused on providing exceptional customer experience and contact center services, alongside lead generation capabilities, positioning itself as a reliable partner for businesses in multiple sectors.
What industry verticals does
Askosca Com
serve?
Askosca Com serves a variety of industries, including Banking & Financial Services, Technology & SaaS, and Retail & e-Commerce. This diverse focus allows them to tailor their services to meet the unique demands of each sector, enhancing customer engagement and support across different platforms.
What delivery model does
Askosca Com
offer?
Askosca Com employs an offshore delivery model, meaning that their services are provided from locations outside the client's country. This approach allows them to tap into a skilled workforce while offering flexibility and cost-effectiveness for clients. By leveraging remote teams, Askosca Com ensures that it can deliver high-quality services to its clients across various regions, including Europe, North America, and the Middle East.
How many employees and/or seats does
Askosca Com
have?
Askosca Com has a workforce that ranges between 51 to 200 employees. This size allows them to maintain a balance between personalized service and operational capacity, ensuring they can effectively manage client relationships while delivering high-quality support.
Can
Askosca Com
be considered a good service provider for startups?
Asl Bpo can be an excellent service provider for startups looking to scale their operations efficiently. With a focus on back-office support and customer interaction services, the company provides the necessary infrastructure and expertise that startups need to establish a strong market presence without the high overhead of in-house operations. Their commitment to quality and flexibility allows startups to grow at their own pace, making Asl Bpo a valuable partner in their early stages.
Can
Askosca Com
be considered a good service provider for SMBs?
Askosca Com is an excellent service provider for small and medium businesses (SMBs). Their range of services, combined with their experience in supporting diverse sectors, allows them to cater to the specific needs of SMBs looking to scale their operations. The company's flexibility and commitment to high-quality service make them a valuable partner for SMBs aiming to enhance customer engagement and drive growth.
Can
Askosca Com
be considered a good service provider for enterprises?
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