ASK Telemarketing
Customer Experience and Contact Center
ASK Telemarketing is a BPO company that provides inbound customer care services for various industries, known for its commitment to Southern hospitality and exceptional customer experiences.
Size
51-200
Private
Mission
About
ASK Telemarketing offers inbound customer care services along with back-office operations for clients across diverse sectors. The company operates using an onshore delivery model and supports businesses within the United States.
It is recognized for its culture of kindness and respect, with a dedicated team of approximately 600 employees committed to delivering high-quality customer interactions.
Services
ASK Telemarketing provides inbound customer care services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales and retention, technical support (Tier 1/2), data entry and data processing, and payroll processing. These services cover various channels, including voice, chat, and email, and are tailored to support client needs in managing customer relationships effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Industries Served
The company serves clients in a wide range of industries, adapting its services to meet the specific requirements of different sectors. It has experience supporting businesses with customer service and operational support, ensuring alignment with industry-specific needs.
Unique Stregths
ASK Telemarketing is known for its dedication to Southern hospitality, offering clients a unique approach that emphasizes kindness and respect in every interaction. Its operational practices include 24/7 support availability and a commitment to community reinvestment, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Montgomery, Alabama, the company operates using an onshore delivery model. It serves clients across the United States, with teams working on-site to ensure seamless communication and service delivery.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
ASK Telemarketing
?
ASK Telemarketing specializes in enhancing customer experiences through its primary service of customer care and contact center operations. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as data entry, data processing, and payroll processing. This comprehensive suite of services enables businesses to effectively manage customer interactions across various channels, including voice, chat, and email.
What additional services does
ASK Telemarketing
provide?
In addition to its main customer care services, ASK Telemarketing also provides back-office operations. This includes essential functions that assist businesses in streamlining their processes, enhancing efficiency, and allowing them to focus on core activities while relying on ASK Telemarketing for comprehensive operational support.
When was
ASK Telemarketing
founded?
Established in 1992, ASK Telemarketing has been in operation for over 31 years. Since its founding, the company has cultivated a reputation for delivering high-quality customer service and operational support across various industries in the United States.
What industry verticals does
ASK Telemarketing
serve?
What delivery model does
ASK Telemarketing
offer?
ASK Telemarketing employs an onshore delivery model, meaning that all operations are conducted within the United States. This approach ensures that their teams are located close to their clients, facilitating seamless communication and fostering stronger relationships. By utilizing an onshore model, ASK Telemarketing can provide immediate support and maintain high standards of service consistency.
How many employees and/or seats does
ASK Telemarketing
have?
ASK Telemarketing boasts a workforce of between 51 and 200 employees. This size allows the company to maintain a dedicated team that delivers personalized service while also being agile enough to adapt to the specific needs of their clients.
Can
ASK Telemarketing
be considered a good service provider for startups?
ASK Telemarketing can be a beneficial partner for startups looking for reliable customer support services. With a focus on customer experience and a flexible service model, the company can help emerging businesses establish foundational customer interactions that are crucial for growth. Their commitment to quality and responsiveness can help startups navigate their initial challenges in customer engagement effectively.
Can
ASK Telemarketing
be considered a good service provider for SMBs?
For small and medium-sized businesses, ASK Telemarketing presents a strong service option due to its scalability and diverse service offerings. With a dedicated team and a range of customer support solutions, SMBs can leverage ASK Telemarketing’s expertise to enhance their customer relationships and operational efficiency, supporting their growth and adaptability in a competitive market.
Can
ASK Telemarketing
be considered a good service provider for enterprises?
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