Asia Teleservices
Customer Experience and Contact Center
Asiatel Outsourcing is a global BPO company that provides customer experience and contact center services for banking and financial services, known for its advisory-led consultative approach and cultural alignment with client businesses.
Size
51-200
Public
Mission
To empower businesses globally through customized outsourcing solutions that exceed expectations.
About
Asiatel Outsourcing offers customer experience and contact center services along with finance and accounting support and IT infrastructure services for clients in banking and financial services. The company operates using an offshore and hybrid delivery model and supports startups to mid-sized enterprises.
It is recognized for its tailored outsourcing solutions, with over 15 years of experience in managing the complete customer lifecycle and a focus on seamless integration and scalability.
Services
Asiatel Outsourcing provides customer experience and contact center services supported by finance and accounting services and IT infrastructure management. These services include inbound customer support, outbound telesales and retention, technical support, and data entry. Each solution is customized to meet the unique needs of clients, ensuring effective management of customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Billing & Invoicing
Employee Helpdesk
Market & Competitive Intelligence
Process Assessment & Transition Management
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in banking and financial services, as well as telecommunications and media. It has experience supporting startups and mid-sized companies with services aligned to industry-specific requirements, leveraging technology platforms to enhance service delivery.
Unique Stregths
Asiatel Outsourcing is known for its advisory-led consultative approach, offering clients tailored outsourcing solutions that act as an extension of their teams. Its focus on cultural alignment and pilot-tested implementations ensures smooth scaling and operational synergy, helping clients achieve their business objectives effectively.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore and hybrid delivery model. It serves clients globally, with teams working in remote environments tailored to meet specific client needs, ensuring flexibility and responsiveness in service delivery.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Asia Teleservices
?
Asia Teleservices specializes in providing exceptional customer experience and contact center solutions. Their offerings include various services such as inbound customer support, outbound telesales and retention, multilingual support, and technical support for both Tier 1 and Tier 2 needs. Additionally, they excel in data entry and processing, billing and invoicing, employee helpdesk services, market intelligence, process assessment and transition management, campaign management, and content creation and localization.
What additional services does
Asia Teleservices
provide?
In addition to their core focus on customer experience and contact center services, Asia Teleservices offers a range of other services, including finance and accounting support, IT infrastructure management, and back-office operations. These additional capabilities enable them to provide comprehensive outsourcing solutions tailored to client requirements.
When was
Asia Teleservices
founded?
Asia Teleservices was established in 2006, marking over 17 years of experience in the outsourcing industry as of 2024. The company has grown significantly since its inception, adapting to the evolving needs of businesses while maintaining a strong focus on delivering tailored solutions.
What industry verticals does
Asia Teleservices
serve?
The company primarily serves clients in the Banking & Financial Services and Telecommunications & Media sectors. This focus allows Asia Teleservices to tailor its services to meet the specific needs and challenges of these industries.
What delivery model does
Asia Teleservices
offer?
Asia Teleservices employs an offshore and hybrid delivery model, which allows them to offer flexibility in their service delivery. An offshore model involves providing services from a different country, typically where labor costs are lower, while a hybrid model combines onshore and offshore resources to maximize efficiency and responsiveness. This approach enables the company to cater to diverse client needs effectively.
How many employees and/or seats does
Asia Teleservices
have?
Asia Teleservices has a workforce comprising between 51 to 200 employees, positioning itself as a mid-sized player in the outsourcing industry. This size allows the company to maintain a personalized service approach while having the capacity to scale operations as needed.
Can
Asia Teleservices
be considered a good service provider for startups?
Can
Asia Teleservices
be considered a good service provider for SMBs?
Can
Asia Teleservices
be considered a good service provider for enterprises?
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