Ascent Health Solutions
Customer Experience and Contact Center
Ascent Healthcare is a technology-driven healthcare solutions company that provides customer experience and contact center services for the healthcare and life sciences sectors, known for its innovative revenue cycle management solutions.
Size
11-50
Private
Mission
To transform healthcare financial and operational management through innovative, technology-enabled solutions grounded in extensive industry experience.
About
Ascent Healthcare offers customer experience and contact center services along with healthcare IT consulting and patient access management for clients in the healthcare and life sciences sectors. The company operates using an onshore model and supports a diverse range of healthcare organizations across the United States.
It is recognized for its ability to achieve up to a 40% reduction in cost-to-collect while maintaining 100% client retention, with a dedicated team of over 3,000 professionals focused on enhancing healthcare outcomes.
Services
Ascent Healthcare provides customer experience and contact center services supported by healthcare IT consulting and patient access management. These services cover patient engagement, eligibility verification, and billing processes, tailored to support healthcare providers in optimizing their operational workflows.
Capabilities
CX Consulting & Journey Mapping
Billing & Invoicing
Industries Served
The company serves clients in the healthcare and life sciences sectors. It has experience supporting hospitals, large health systems, physician groups, and healthcare aggregators with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ascent Healthcare is known for its technology-driven approach to revenue cycle management, offering clients measurable results and substantial cash flow improvements. Its commitment to client success is reflected in its client-first approach, which prioritizes delivery and outcomes over margins.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across the U.S., with teams working in collaborative environments to ensure compliance with local regulations and enhance patient care.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
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What's the main service provided by
Ascent Health Solutions
?
Ascent Health Solutions specializes in customer experience and contact center services, primarily tailored for the healthcare and life sciences sectors. In addition to their main offerings, they also provide CX consulting and journey mapping, as well as billing and invoicing services. This comprehensive approach enables healthcare providers to enhance patient engagement and streamline operational workflows effectively.
What additional services does
Ascent Health Solutions
provide?
When was
Ascent Health Solutions
founded?
Ascent Health Solutions was established in the year 2000, marking over 23 years of experience in delivering specialized services within the healthcare sector. Since its founding, the company has developed a robust reputation for transforming healthcare operational and financial management through innovative technology-driven solutions.
What industry verticals does
Ascent Health Solutions
serve?
Ascent Health Solutions focuses primarily on the Healthcare & Life Sciences industries. Their expertise allows them to effectively serve a variety of clients, including hospitals, health systems, physician groups, and healthcare aggregators, ensuring that their services align with the specific needs of these sectors.
What delivery model does
Ascent Health Solutions
offer?
Ascent Health Solutions employs an onshore delivery model, which means that their services are provided within the United States. This approach allows them to maintain close compliance with local regulations and enhance the quality of care delivered to patients. By operating onshore, the company ensures effective communication and collaboration between their teams and clients.
How many employees and/or seats does
Ascent Health Solutions
have?
Ascent Health Solutions has a workforce ranging from 11 to 50 employees. This relatively small team size enables the company to maintain a focused and nimble approach, ensuring personalized service and strong client relationships.
Can
Ascent Health Solutions
be considered a good service provider for startups?
Ascent Health Solutions may not be the ideal service provider for startups, primarily due to its specialization in the healthcare and life sciences sectors. Startups in other industries might find their offerings too tailored to established healthcare providers. However, if a startup is focused on entering the healthcare market, their expertise could provide valuable insights and support.
Can
Ascent Health Solutions
be considered a good service provider for SMBs?
Ascent Health Solutions could be a suitable partner for small and medium businesses, especially those in the healthcare sector. Their ability to deliver customer experience and contact center services, along with their flexible approach to client needs, allows them to support growth and operational efficiency in SMBs. Their experience with diverse healthcare organizations can be particularly beneficial for smaller entities looking to optimize their operations.
Can
Ascent Health Solutions
be considered a good service provider for enterprises?
Ascent Health Solutions is well-equipped to serve enterprises and large companies within the healthcare sector. Their focus on a technology-driven approach to revenue cycle management, combined with a proven track record of significant cost reductions and client retention, positions them as a reliable partner for large organizations. Their commitment to delivering measurable results makes them a strong contender for enterprises seeking sophisticated healthcare solutions.
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