Ascent Group
Back-Office Operations
Ascent BPO is an offshore outsourcing firm that provides back-office operations for healthcare, e-commerce, insurance, banking, real estate, and non-profit sectors, known for its comprehensive service offerings and commitment to quality.
Size
Private
Mission
To ensure visibility leads to sales.
About
Ascent BPO offers back-office operations along with customer experience and contact center services for clients in healthcare, e-commerce, insurance, banking, real estate, and non-profit sectors. The company operates using an offshore model and supports clients globally.
It is recognized for its high-quality data entry and processing services, with a strong focus on delivering tailored solutions that enhance operational efficiency.
Services
Ascent BPO provides back-office operations supported by customer experience and contact center services, including data entry, inbound customer support, and appointment setting. These services cover various channels, including voice, email, and chat, and are tailored to support clients' operational needs in diverse sectors.
Capabilities
Data Entry & Data Processing
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Technical Support (Tier 1/2)
Appointment Setting
Claims Processing
Document Indexing & Digitisation
Social Media Customer Care
Industries Served
The company serves clients in healthcare, e-commerce, insurance, banking, real estate, and non-profit sectors. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and efficiency in operations.
Unique Stregths
Ascent BPO is known for its comprehensive range of services and commitment to quality, offering clients a reliable partner for their operational needs. Its approach includes a focus on data accuracy and customer satisfaction, which helps deliver consistency and reliability at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Insurance
Banking & Financial Services
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Ascent Group
?
Ascent Group specializes in back-office operations, offering a comprehensive suite of services designed to enhance operational efficiency. Their primary focus includes data entry and data processing, as well as customer support through inbound channels, outbound telesales, email support, technical assistance, appointment setting, claims processing, document indexing, digitization, and social media customer care. This diverse range of services enables them to meet the specific needs of their clients across various sectors.
What additional services does
Ascent Group
provide?
In addition to their core offerings in back-office operations, Ascent Group also provides customer experience and contact center services. This includes a variety of customer interaction channels, ensuring that clients have comprehensive support tailored to their operational needs.
When was
Ascent Group
founded?
Founded in 2001, Ascent Group has been in operation for over 22 years. Since its establishment, the company has dedicated itself to providing high-quality back-office and customer experience services, evolving to meet the demands of a dynamic business environment.
What industry verticals does
Ascent Group
serve?
Ascent Group caters to a variety of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Insurance, Banking & Financial Services, Real Estate & Property Management, and Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet the unique requirements of different sectors.
What delivery model does
Ascent Group
offer?
Ascent Group employs an offshore delivery model, which means that their services are provided from locations outside of the client's primary operating region, often to benefit from cost efficiencies and access to a skilled workforce. This approach allows Ascent to deliver high-quality services while supporting clients across various geographical locations.
How many employees and/or seats does
Ascent Group
have?
Can
Ascent Group
be considered a good service provider for startups?
Ascent Group can be a valuable service provider for startups, particularly those looking for reliable back-office support and customer service solutions. Their experience across multiple industries and ability to tailor services can help startups streamline operations and focus on growth without the burden of managing extensive in-house processes.
Can
Ascent Group
be considered a good service provider for SMBs?
For small and medium businesses, Ascent Group presents a strong service option. Their scalable solutions and diverse service offerings allow SMBs to enhance their operational efficiency while adapting to changing needs. The flexibility in their service delivery can support growth and help these businesses maintain a competitive edge.
Can
Ascent Group
be considered a good service provider for enterprises?
Ascent Group is well-suited to meet the needs of enterprises and large companies. Their comprehensive service portfolio, strong commitment to quality, and offshore delivery model make them a reliable partner for organizations requiring sophisticated operational solutions. With a focus on data accuracy and customer satisfaction, Ascent Group can support large-scale operations efficiently.
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