Ascent Bpo Services
Customer Experience and Contact Center
Ascent BPO is a rapidly growing outsourcing firm that provides customer experience and contact center services for various industries, known for its high-quality, cost-effective solutions.
Size
11-50
Private
Mission
To produce innovative and affordable IT-enabled solutions that help organizations explore new opportunities and enhance their business processes.
About
Ascent BPO offers customer experience and contact center services along with back-office operations for clients across multiple sectors. The company operates using an offshore model and supports clients worldwide.
It is recognized for delivering services at prices approximately 75% below the market average, with a strong emphasis on quality and data security.
Services
Ascent BPO provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, email support, live chat, and technical support. These services cover various communication channels and are tailored to support client needs in improving operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in diverse industries, ranging from retail to manufacturing and professional services. It has experience supporting businesses that require customer engagement and data processing solutions, ensuring alignment with industry-specific requirements.
Unique Stregths
Ascent BPO is known for its commitment to quality without compromise, offering clients customized services that meet their specific needs. Its approach includes leveraging advanced technology and maintaining a skilled workforce, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Noida, Uttar Pradesh, India, the company operates using an offshore delivery model. It serves clients across the globe, with teams working remotely to meet diverse client requirements.
Certifications
ISO 56002
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Ascent Bpo Services
?
Ascent BPO Services specializes in customer experience and contact center solutions, along with a range of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, email support, live chat and messaging support, social media customer care, technical support at Tier 1 and 2 levels, as well as data entry and data processing services. This comprehensive suite is designed to enhance operational efficiency across various communication channels, catering to the specific needs of clients from multiple sectors.
What additional services does
Ascent Bpo Services
provide?
When was
Ascent Bpo Services
founded?
Ascent BPO Services was established in 2013, making it over 10 years old as of 2024. Since its founding, the company has focused on delivering exceptional customer experience and support services, adapting to the evolving needs of businesses across different industries.
What industry verticals does
Ascent Bpo Services
serve?
What delivery model does
Ascent Bpo Services
offer?
Ascent BPO Services operates on an offshore delivery model, which means that their services are provided from a location outside of the client’s country, typically in a region where operational costs are lower. This approach allows them to offer competitive pricing while maintaining high standards of service quality and efficiency. By leveraging remote teams, they can cater to a diverse range of client requirements on a global scale.
How many employees and/or seats does
Ascent Bpo Services
have?
Ascent BPO Services employs between 11 to 50 individuals. This size allows them to maintain a close-knit, agile team capable of delivering personalized and attentive service to their clients, while also being scalable enough to meet varying demands.
Can
Ascent Bpo Services
be considered a good service provider for startups?
Ascentia Outsourcing can be a beneficial service provider for startups, particularly due to its expertise in back-office operations and a range of supportive services. Startups often require cost-effective solutions to manage their administrative tasks, and Ascentia's ability to reduce staffing costs significantly while providing high-quality services can be an attractive option. Their flexible delivery model also allows startups to scale operations as needed without the burden of extensive in-house resources.
Can
Ascent Bpo Services
be considered a good service provider for SMBs?
Ascent BPO Services is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and commitment to quality. Their ability to provide customized solutions at competitive prices makes them an attractive option for SMBs looking to enhance customer engagement without overextending their budgets. The scalability of their services also allows SMBs to grow and adapt as their needs evolve.
Can
Ascent Bpo Services
be considered a good service provider for enterprises?
While Ascent BPO Services primarily caters to smaller clients, their structured approach and ISO 56002 certification indicate a commitment to quality and reliability that can appeal to larger enterprises as well. However, enterprises seeking extensive scale and complex service integration may find that Ascent's offerings are more tailored to smaller to mid-sized clients. Nonetheless, their experience in diverse industries and focus on data security can serve as a solid foundation for enterprises looking for specific customer support solutions.
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