Ascensos
Customer Experience and Contact Center
Ascensos is a dynamic BPO company that provides customer experience and contact center solutions for retail and e-commerce, known for its agile and quality-focused approach.
Size
1K-5K
Private
Mission
To provide agile, intelligent, and effective customer service solutions that give clients a competitive advantage.
About
Ascensos offers customer experience and contact center solutions along with omnichannel support and digital transformation services for clients in retail and e-commerce. The company operates using an onshore model and supports clients across the UK and internationally.
It is recognized for its award-winning customer service, with a strong emphasis on employee happiness and inclusivity that drives operational excellence.
Services
Ascensos provides customer experience and contact center solutions, supported by omnichannel customer solutions and digital transformation services. These services cover voice, video chat, and multilingual support, tailored to meet the unique needs of clients across various sectors.
Capabilities
Inbound Customer Support
Multilingual Support
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting diverse businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and satisfaction.
Unique Stregths
Ascensos is known for its agile and quality-focused approach, offering clients innovative customer service solutions that provide a competitive advantage. Its commitment to employee happiness fosters a positive work culture that enhances service delivery and client relationships.
Delivery Footprint
Headquartered in Motherwell, Scotland, the company operates using an onshore delivery model. It serves clients across the UK and internationally, with teams dedicated to providing high-quality customer support tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Ascensos
?
Ascensos specializes in delivering customer experience and contact center solutions, focusing on providing exceptional support to clients. Their offerings include inbound customer support, multilingual assistance, CX consulting, journey mapping, and voice-of-customer analytics, all designed to enhance customer engagement across various channels.
What additional services does
Ascensos
provide?
When was
Ascensos
founded?
Ascensos was established in 2013, marking over a decade of expertise in the customer service industry. Since its inception, the company has developed a reputation for delivering high-quality customer experience solutions, demonstrating a commitment to innovation and operational excellence.
What industry verticals does
Ascensos
serve?
Ascensos primarily serves clients in the retail and e-commerce sectors. Their tailored services are designed to meet the specific needs of businesses within these industries, ensuring effective customer engagement and satisfaction.
What delivery model does
Ascensos
offer?
Ascensos employs an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach allows for better communication, cultural alignment, and a more personalized experience, ensuring that clients receive high-quality support tailored to their needs.
How many employees and/or seats does
Ascensos
have?
Ascensos has a workforce ranging from 1,000 to 5,000 employees. This considerable size allows the company to maintain a strong operational capacity while fostering a positive workplace culture that prioritizes employee satisfaction.
Can
Ascensos
be considered a good service provider for startups?
Can
Ascensos
be considered a good service provider for SMBs?
Ascensos is well-positioned to support small and medium businesses due to its scalable service offerings and extensive expertise in customer engagement. Their focus on providing tailored solutions means that SMBs can benefit from the same high-quality support as larger enterprises, allowing for growth and flexibility in service delivery.
Can
Ascensos
be considered a good service provider for enterprises?
Ascensos is an excellent choice for enterprises and large corporations, given its robust service portfolio and commitment to quality. With a strong emphasis on customer experience and operational excellence, the company is equipped to handle complex needs and deliver reliable support at scale, making it a trusted partner for large organizations.
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