Ascensos
Customer Experience and Contact Center
Ascensos is an award-winning BPO provider that offers customer experience and contact center solutions for the retail and e-commerce sectors, known for its agile and innovative approach to customer service management.
Size
1K-5K
Private
10m-50m
Mission
To provide clients with a competitive edge through innovative customer service management.
About
Ascensos offers customer experience and contact center solutions along with multilingual support and customer insight analytics for clients in the retail and e-commerce sectors. The company operates using an onshore and nearshore model and supports a diverse range of global clients.
It is recognized for its commitment to agility and flexibility, with a strong focus on digital engagement channels and bespoke solutions tailored to each client's needs.
Services
Ascensos provides customer experience and contact center solutions, supported by multilingual support and customer insight analytics. These services cover omnichannel customer interactions and are tailored to support the unique needs of clients in the retail and e-commerce sectors.
Capabilities
Inbound Customer Support
Multilingual Support
Customer & Marketing Analytics
CX Consulting & Journey Mapping
Industries Served
The company serves clients in the retail and e-commerce sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless customer interactions across various channels.
Unique Stregths
Ascensos is known for its agile and innovative approach to customer service management, offering clients tailored solutions that adapt to their specific needs. Its focus on digital channels and quick results helps deliver exceptional service and maintain a competitive edge in the market.
Delivery Footprint
Headquartered in Motherwell, Scotland, the company operates using an onshore and nearshore delivery model. It serves clients across multiple global locations, with teams working in hybrid environments to meet diverse client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Ascensos
?
Ascensos specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass inbound customer support and multilingual assistance, enhanced by customer and marketing analytics, as well as CX consulting and journey mapping services. This diverse range of services is tailored to meet the specific needs of clients in the retail and e-commerce sectors, ensuring effective omnichannel communication and support.
What additional services does
Ascensos
provide?
In addition to their primary offerings, Ascensos also provides back-office operations as part of their extended service portfolio. This capability enhances their ability to support clients with essential administrative tasks, allowing businesses to focus on their core activities while ensuring operational efficiency.
When was
Ascensos
founded?
Ascensos was established in 2013, making it over 10 years old as of 2024. Since its inception, the company has focused on delivering high-quality customer service solutions, establishing itself as a reputable player in the business process outsourcing industry.
What industry verticals does
Ascensos
serve?
Ascensos primarily serves clients within the retail and e-commerce sectors. This industry focus allows them to specialize in the unique requirements and challenges that businesses in these verticals face, ensuring that their services are well-aligned with client needs.
What delivery model does
Ascensos
offer?
Ascensos employs both onshore and nearshore delivery models to provide their services. Onshore delivery involves operations conducted within the same country as the client, while nearshore refers to services provided from neighboring countries. This approach allows them to leverage local expertise and cultural understanding while maintaining flexibility and efficiency in service delivery.
How many employees and/or seats does
Ascensos
have?
Ascensos has a workforce comprising between 1,000 to 5,000 employees. This substantial team size enables the company to effectively manage a diverse range of client needs while ensuring a high level of service delivery across various channels.
Can
Ascensos
be considered a good service provider for startups?
Ascent BPO Services can be a suitable service provider for startups, especially those looking for cost-effective customer support solutions. With their offshore delivery model, startups can benefit from significant savings on operational costs, which is crucial for businesses in their early stages. Additionally, their diverse service offerings can help startups establish a robust customer engagement framework while allowing them to focus on core business activities.
Can
Ascensos
be considered a good service provider for SMBs?
For small and medium businesses, Ascensos presents a compelling option due to their scalable service offerings and experience in the retail and e-commerce industries. The flexibility of their delivery models and a focus on customized solutions allow SMBs to benefit from high-quality customer support that can adapt to their evolving needs, fostering growth and enhancing customer satisfaction.
Can
Ascensos
be considered a good service provider for enterprises?
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