Armsoftech
Customer Experience and Contact Center
Armsoftech is a private limited company that provides AI-powered voice bot technology and customer experience solutions for Banking, Financial Services, and various other industries, known for its innovative integration of human and machine intelligence.
Size
51-200
Private
Mission
To continuously innovate by building transformational solutions that elevate client businesses and provide exceptional customer experiences with future-ready technologies, while amplifying productivity and remaining transparent, ethical, and collaborative in all practices.
About
Armsoftech offers customer experience and contact center solutions along with back-office operations and analytics for clients in Banking, Financial Services, and more. The company operates using an offshore delivery model and supports global clients from its headquarters in Chennai, Tamil Nadu, India.
It is recognized for its pioneering AI-driven services, with a strong focus on enhancing customer satisfaction and operational efficiency through advanced technology.
Services
Armsoftech provides customer experience and contact center solutions, supported by back-office operations and data analytics. These services include AI-powered voice bots, chatbots, hybrid contact center management, and omni-channel customer experience services, tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
CX Consulting & Journey Mapping
Market & Competitive Intelligence
Descriptive & Diagnostic Analytics
Customer & Marketing Analytics
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Industries Served
The company serves clients in Banking, Financial Services, Travel & Logistics, Retail, Manufacturing, Media & Entertainment, Healthcare, Government, and Education. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Armsoftech is known for its innovative AI-powered solutions, offering clients scalable and adaptable platforms that enhance productivity and customer satisfaction. Its approach includes a commitment to ethical practices, transparency, and collaboration, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Chennai, Tamil Nadu, India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in remote and hybrid environments to meet diverse operational needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
Tata Docomo
What's the main service provided by
Armsoftech
?
Armsoftech specializes in delivering comprehensive customer experience and contact center solutions. Their offerings extend to various sub-services, including inbound customer support, outbound telesales and retention, live chat and messaging support, email support, as well as data entry and processing. Additionally, they provide CX consulting, journey mapping, market and competitive intelligence, and advanced analytics services that enhance both customer engagement and operational efficiency.
What additional services does
Armsoftech
provide?
In addition to their primary focus on customer experience and contact center solutions, Armsoftech also offers back-office operations and analytics services. This expanded portfolio enhances their ability to support clients with comprehensive solutions that drive efficiency and informed decision-making.
When was
Armsoftech
founded?
Established in 2017, Armsoftech has been serving clients for approximately seven years. Since its inception, the company has focused on innovating customer experience solutions and enhancing operational capabilities for businesses.
What industry verticals does
Armsoftech
serve?
Armsoftech serves a diverse range of sectors, primarily focusing on Banking & Financial Services. Their expertise extends to other industries, including Travel & Logistics, Retail, Manufacturing, Media & Entertainment, Healthcare, Government, and Education, ensuring they meet specific client needs across these verticals.
What delivery model does
Armsoftech
offer?
Armsoftech employs an offshore delivery model, which means they provide services from their headquarters in Chennai, India, to clients located globally. This approach allows them to leverage cost advantages and access a wider talent pool, while also offering flexibility through work-from-home and virtual arrangements to meet various operational demands.
How many employees and/or seats does
Armsoftech
have?
Armsoftech has a workforce ranging between 51 and 200 employees. This size enables the company to maintain a personalized service approach while still being capable of scaling operations to meet client needs effectively.
Can
Armsoftech
be considered a good service provider for startups?
Can
Armsoftech
be considered a good service provider for SMBs?
Can
Armsoftech
be considered a good service provider for enterprises?
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