Armasourcing
Customer Experience and Contact Center
Armasourcing is an offshore BPO firm that provides customer experience and contact center services for retail, e-commerce, and technology sectors, known for its human-first approach and commitment to excellence.
Size
Public
Mission
To empower businesses with expert talent, delivering tailored solutions that drive growth and foster lasting partnerships.
About
Armasourcing offers customer experience and contact center services along with marketing operations and IT infrastructure support for clients in retail, e-commerce, and technology. The company operates using an offshore model and supports international clients.
It is recognized for its reliable, results-driven teams, with a focus on empowering Filipino professionals and fostering lasting partnerships.
Services
Armasourcing provides customer experience and contact center services supported by marketing operations and IT infrastructure. These services include inbound customer support, social media customer care, technical support, campaign management, content creation, and web development. Each solution is tailored to support client needs and enhance operational efficiency.
Capabilities
Inbound Customer Support
Social Media Customer Care
Technical Support (Tier 1/2)
Campaign Management
Content Creation & Localisation
Social Media Management
SEO & Website Optimisation
Web Development
Industries Served
The company serves clients in retail, e-commerce, and technology sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring seamless integration into existing workflows.
Unique Stregths
Armasourcing is known for its human-first approach, offering clients dedicated professionals who function as extensions of their teams. Its commitment to excellence includes investing in both client success and the well-being of its professionals, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Quezon City, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to provide flexibility and cost savings without compromising quality.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Armasourcing
?
Armasourcing specializes in delivering exceptional customer experience and contact center solutions, tailored to meet the unique needs of each client. Their offerings encompass a wide range of services including inbound customer support, social media customer care, technical support at both Tier 1 and Tier 2 levels, campaign management, content creation and localization, social media management, SEO and website optimization, and web development. This diverse service portfolio ensures that businesses receive comprehensive support to enhance their customer interactions and operational efficiency.
What additional services does
Armasourcing
provide?
In addition to its core customer experience and contact center services, Armasourcing extends its capabilities through additional services such as marketing operations and IT infrastructure management. These supplementary offerings enhance the company's ability to support clients comprehensively, allowing for a more integrated approach to business process outsourcing.
When was
Armasourcing
founded?
Armasourcing was established in 2020, marking its entry into the business process outsourcing sector. As of 2024, the company has been operating for four years, during which it has built a reputation for delivering high-quality service and solutions tailored to the needs of its clients in various industries.
What industry verticals does
Armasourcing
serve?
Armasourcing primarily serves clients across multiple verticals, specifically focusing on the Retail & e-Commerce and Technology & SaaS sectors. This industry specialization allows the company to provide targeted solutions that align closely with the unique demands and challenges of these markets.
What delivery model does
Armasourcing
offer?
Armasourcing operates on an offshore delivery model, which means that it provides its services from a location outside of the client's home country. This approach allows the company to leverage skilled professionals in the Philippines, offering cost-effective solutions while maintaining high standards of quality and flexibility. The offshore model facilitates a seamless integration of services into clients' operations, enabling them to focus on core business activities.
How many employees and/or seats does
Armasourcing
have?
Can
Armasourcing
be considered a good service provider for startups?
Armasourcing can be a suitable service provider for startups, especially those in the Retail & e-Commerce and Technology sectors. With a flexible offshore delivery model, startups can access skilled talent without the overhead costs associated with local hiring. The company's tailored solutions can help startups establish a strong customer support foundation, enabling them to focus on growth and innovation in their early stages.
Can
Armasourcing
be considered a good service provider for SMBs?
Armasourcing is well-equipped to support small and medium businesses (SMBs) looking for reliable outsourcing solutions. The company's diverse service offerings and commitment to quality make it an attractive option for SMBs aiming to enhance their customer engagement strategies while managing operational costs. With the ability to scale services according to the needs of its clients, Armasourcing provides the flexibility that SMBs require to grow and adapt in a competitive market.
Can
Armasourcing
be considered a good service provider for enterprises?
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