Arise Europe
Customer Experience and Contact Center
Arise is a pioneering customer experience platform that provides customer service and back-office operations for insurance and banking sectors, known for its flexible, remote work model that empowers independent Service Partners.
Size
Private
Mission
To create meaningful customer experiences by empowering individuals and small enterprises to deliver exceptional service.
About
Arise offers customer experience and contact center services along with back-office operations for clients in insurance and banking. The company operates using a work-from-home model and supports a diverse range of brands.
It is recognized for its innovative gig-economy approach, with a commitment to inclusivity and accessibility that creates opportunities for often overlooked populations.
Services
Arise provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, claims processing, and data entry. These services cover various channels and are tailored to support the unique needs of clients in fluctuating customer service environments.
Capabilities
Inbound Customer Support
Claims Processing
Data Entry & Data Processing
Industries Served
The company serves clients in insurance and banking. It has experience supporting well-known brands with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Arise is known for its innovative use of technology, including AI and analytics, offering clients scalable solutions that adapt to changing demands. Its approach includes empowering Service Partners with flexible work options, which helps deliver high-quality customer interactions consistently.
Delivery Footprint
Headquartered in the United States, the company operates using a work-from-home delivery model. It serves clients across various regions, with teams working remotely to meet the diverse needs of its brand partners.
Certifications
No items found.
Verticals
Insurance
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Arise Europe
?
Arise Europe specializes in delivering customer experience and contact center services, focusing primarily on inbound customer support. Additionally, they offer services such as claims processing and data entry, ensuring that they cater to the unique requirements of clients in dynamic customer service environments.
What additional services does
Arise Europe
provide?
In addition to its core offerings, Arise Europe provides back-office operations, alongside sales and lead-generation services. This extended portfolio allows the company to support clients with a wide range of operational needs, facilitating comprehensive solutions that can enhance overall business performance.
When was
Arise Europe
founded?
Arise Europe was established in 1994, which means the company has been operating for approximately 30 years. Since its inception, it has evolved to meet the changing demands of the customer service landscape, becoming a notable player in the industry.
What industry verticals does
Arise Europe
serve?
The company primarily serves clients in the Insurance and Banking & Financial Services sectors. This focus allows Arise to tailor its services and solutions to meet the specific needs and challenges faced by these industries.
What delivery model does
Arise Europe
offer?
Arise Europe employs a hybrid delivery model that combines work-from-home capabilities with onshore services. This approach ensures flexibility and efficiency, allowing for teams to operate remotely while still maintaining close ties to clients and their operational requirements. Onshore delivery refers to services provided within the same country as the client, which can enhance communication and service quality.
How many employees and/or seats does
Arise Europe
have?
Can
Arise Europe
be considered a good service provider for startups?
Can
Arise Europe
be considered a good service provider for SMBs?
Arise Europe is well-suited as a service provider for small and medium businesses. Their flexible delivery model and comprehensive service offerings enable SMBs to scale their customer service capabilities without the burden of significant overhead costs. The ability to adapt to fluctuating service demands makes them an attractive option for growing businesses seeking reliable support.
Can
Arise Europe
be considered a good service provider for enterprises?
While Arise Europe primarily focuses on serving clients in the insurance and banking sectors, their innovative approach and experience position them as a competent provider for larger enterprises as well. The company’s commitment to leveraging technology and analytics ensures that they can meet the sophisticated requirements of large organizations, making them a viable partner for enterprises looking to enhance their customer service operations.
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