Arise
Customer Experience and Contact Center
Arise Virtual Solutions is a technology-driven company that provides customer experience and contact center solutions for various industries, known for its innovative work-from-home model and commitment to flexibility.
Size
51-200
Private
Mission
To create accessibility and make a positive impact on society.
About
Arise Virtual Solutions offers customer experience and contact center solutions along with sales and lead-generation services for clients in retail, technology, telecommunications, financial services, healthcare, and utilities. The company operates using a work-from-home model and supports a diverse range of brands needing customer service support.
It is recognized for its ability to connect talented service partners with global brands, enhancing customer interactions through a flexible and scalable service delivery approach.
Services
Arise Virtual Solutions provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, live chat, email support, CX consulting, and quality assurance. These services cover multiple channels including voice, chat, and email, and are tailored to support client needs for effective customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, technology, telecommunications, financial services, healthcare, and utilities. It has experience supporting a wide range of brands with services aligned to industry-specific requirements and technology platforms that enhance customer interactions.
Unique Stregths
Arise is known for its pioneering work-from-home model, offering clients a flexible and scalable approach to customer service. Its operational practices include leveraging a distributed workforce of home-based service professionals, ensuring high-quality service delivery and responsiveness to client needs.
Delivery Footprint
Headquartered in Hollywood, the company operates using a work-from-home delivery model. It serves clients across various regions, with teams working remotely to provide seamless customer support and engagement.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Clients
No items found.
What's the main service provided by
Arise
?
Arise specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, live chat and messaging support, email assistance, as well as CX consulting and journey mapping. This diverse range of sub-services ensures that clients receive tailored support across multiple channels, enhancing customer engagement and operational efficiency.
What additional services does
Arise
provide?
In addition to its main services, Arise also provides sales and lead-generation services. This expansion of their service portfolio allows them to assist clients not only in customer support but also in driving sales and enhancing customer retention through targeted outreach and engagement strategies.
When was
Arise
founded?
Arise was established in 1994, making it a seasoned player in the customer experience and contact center industry with over 29 years of experience. Since its inception, the company has focused on creating accessible solutions that positively impact society through innovative service delivery.
What industry verticals does
Arise
serve?
Arise serves a variety of industries including Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, and Energy & Utilities. This broad industry focus allows Arise to cater to the specific needs of diverse sectors, leveraging their expertise to enhance customer interactions.
What delivery model does
Arise
offer?
Arise operates with a work-from-home delivery model, which allows them to harness a distributed workforce of home-based service professionals. This approach provides flexibility and scalability in service delivery, ensuring that clients benefit from high-quality customer support without the constraints of traditional call center environments. The model also facilitates responsiveness to client needs across various regions.
How many employees and/or seats does
Arise
have?
Arise has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a close-knit team while still having the capacity to manage a diverse array of client needs effectively.
Can
Arise
be considered a good service provider for startups?
Can
Arise
be considered a good service provider for SMBs?
Arise can be a strong service provider for small and medium businesses (SMBs) due to its flexible work-from-home model and scalable service offerings. This adaptability allows SMBs to access high-quality customer support without the heavy overhead costs associated with traditional call center operations, enabling them to focus on growth and customer satisfaction.
Can
Arise
be considered a good service provider for enterprises?
For enterprises and large companies, Arise presents a reliable option due to its extensive experience, diverse service portfolio, and commitment to quality. The company's BBB Accreditation demonstrates its dedication to maintaining high standards in service delivery, making it a trustworthy partner for large-scale customer engagement needs.
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