Argo Contact Centers
Customer Experience and Contact Center
Argo Contact Centers is a leading provider that provides customer experience and contact center solutions for diverse industries, known for its commitment to integrity and innovation.
Size
Private
50m-100m
Mission
About
Argo Contact Centers offers customer experience and contact center solutions along with back-office support for clients in healthcare, banking, e-commerce, and more. The company operates using a flexible delivery model and supports businesses of various sizes.
It is recognized for its customized solutions and experienced management team, with a focus on enhancing client engagement and operational efficiency.
Services
Argo Contact Centers provides customer experience and contact center solutions supported by back-office capabilities and specific offerings such as inbound customer support and CX consulting. These services cover multi-channel engagement and are tailored to support businesses in improving customer interactions and operational performance.
Capabilities
CX Consulting & Journey Mapping
Inbound Customer Support
Industries Served
The company serves clients in healthcare, banking & insurance, e-commerce, retail, telecom & media, direct response, travel, and non-profit sectors. It has experience supporting a wide range of businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Argo Contact Centers is known for its commitment to integrity, innovation, and a customer-centric approach, offering clients a superior level of service through a blend of industry expertise. Its approach includes continuous innovation and a focus on delivering measurable value, which helps enhance clients' market positions.
Delivery Footprint
Headquartered in Lewiston, Maine, the company operates using a flexible delivery model. It serves clients across various regions, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Argo Contact Centers
?
Argo Contact Centers specializes in delivering comprehensive customer experience and contact center solutions. Their service offerings include essential back-office support and specific services such as inbound customer assistance and customer experience consulting. This diverse portfolio is designed to enhance multi-channel engagement and improve customer interactions, ultimately driving operational efficiency for businesses across various sectors.
What additional services does
Argo Contact Centers
provide?
When was
Argo Contact Centers
founded?
Argo Contact Centers was established in 2003, which means the company has been in operation for over 20 years. Since its inception, it has grown to provide tailored customer experience solutions to a wide range of industries, showcasing its resilience and capability in the dynamic BPO landscape.
What industry verticals does
Argo Contact Centers
serve?
What delivery model does
Argo Contact Centers
offer?
How many employees and/or seats does
Argo Contact Centers
have?
Can
Argo Contact Centers
be considered a good service provider for startups?
Argo Contact Centers can be a suitable service provider for startups, particularly those in industries like healthcare, e-commerce, or banking. With their flexible delivery model and customized solutions, they can adapt to the unique needs of a budding business. Their experience in supporting various business sizes allows startups to benefit from a structured approach to customer interactions without overwhelming operational demands.
Can
Argo Contact Centers
be considered a good service provider for SMBs?
Small and medium-sized businesses may find Argo Contact Centers to be an excellent partner due to their scalable service offerings and expertise in enhancing customer engagement. The company's commitment to providing tailored solutions means that SMBs can leverage their services to boost operational efficiency and support growth initiatives, making them a reliable choice in the competitive landscape.
Can
Argo Contact Centers
be considered a good service provider for enterprises?
For enterprises and larger organizations, Argo Contact Centers presents a robust option due to their proven track record in delivering sophisticated customer experience solutions. Their experience across diverse industries, coupled with a flexible delivery model, positions them as a reliable partner capable of meeting the complex requirements of large-scale operations, ensuring operational efficiency and enhanced customer satisfaction.
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