Argo Contact Centers
Customer Experience and Contact Center
Argo Contact Centers is a customer contact outsourcing provider that provides customer experience and contact center solutions for healthcare, banking, e-commerce, retail, telecommunications, and non-profits, known for its customized and measurable engagement strategies.
Size
51-200
Private
10m-50m
Mission
To ensure the success of our clients.
About
Argo Contact Centers offers customer experience and contact center solutions along with back-office operations and sales and lead-generation services for clients in healthcare, banking, telecommunications, retail, and e-commerce. The company operates using an onshore, nearshore, and work-from-home model and supports a diverse range of industries.
It is recognized for its innovative approach to customer engagement, with a strong emphasis on measurable outcomes and tailored solutions that enhance client success.
Services
Argo Contact Centers provides customer experience and contact center solutions supported by back-office operations and sales and lead-generation services. These services include inbound customer support, outbound telesales, multilingual support, technical support, and billing and invoicing. Each solution is customized to meet the unique needs of clients and improve operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, banking and financial services, telecommunications, retail, e-commerce, logistics, and non-profit sectors. It has extensive experience supporting diverse clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Argo Contact Centers is known for its commitment to innovation and client success, offering clients a systematic approach that enhances service delivery. Its operational practices include a boutique approach to customer engagement, ensuring tailored solutions that drive measurable value.
Delivery Footprint
Headquartered in Lewiston, Maine, the company operates using an onshore, nearshore, and work-from-home delivery model. It serves clients across multiple geographies, with teams working in hybrid environments to meet client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Non-Profit & NGOs
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Argo Contact Centers
?
Argo Contact Centers specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, multilingual support, technical support at both Tier 1 and 2 levels, billing and invoicing, recruitment process outsourcing (RPO), as well as customer and marketing analytics. This diverse array of services is designed to improve operational efficiency and enhance customer engagement for their clients.
What additional services does
Argo Contact Centers
provide?
In addition to their main offerings, Argo Contact Centers also provides back-office operations. This service extends their capabilities beyond customer engagement and support, allowing them to assist clients with various administrative and operational tasks.
When was
Argo Contact Centers
founded?
Argo Contact Centers was established in 2017, making it a relatively young player in the BPO industry. As of 2024, the company has been operational for about seven years, during which it has developed a reputation for innovative customer engagement solutions.
What industry verticals does
Argo Contact Centers
serve?
Argo Contact Centers serves a wide range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, Logistics, Transport & Supply-Chain, and Non-Profit & NGOs. This diverse sector focus enables them to address the specific needs and challenges of various clients effectively.
What delivery model does
Argo Contact Centers
offer?
Argo Contact Centers employs a flexible delivery model that includes onshore, nearshore, and work-from-home options. Onshore refers to operations conducted within the same country as the client, providing ease of communication and cultural alignment. Nearshore involves services delivered from neighboring countries, which can lead to cost efficiencies and similar time zones. The work-from-home approach allows for remote operations, widening the talent pool and offering scalability to meet client needs.
How many employees and/or seats does
Argo Contact Centers
have?
Argo Contact Centers has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and operational efficiency, enabling them to cater to their clients effectively.
Can
Argo Contact Centers
be considered a good service provider for startups?
Can
Argo Contact Centers
be considered a good service provider for SMBs?
Can
Argo Contact Centers
be considered a good service provider for enterprises?
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