Ares Customer Care Solutions Gmbh
Customer Experience and Contact Center
Callcenter-Wien is a leading BPO provider that offers customer experience and contact center services for diverse industries, known for its comprehensive customer care solutions and onshore delivery model.
Size
11-50
Private
Mission
To deliver personalized, efficient, and cost-effective communication services that meet the evolving needs of clients.
About
Callcenter-Wien offers customer experience and contact center services along with back-office operations and marketing support for clients in various sectors. The company operates using an onshore delivery model and supports businesses primarily in Austria and the broader DACH region.
It is recognized for its tailored customer service solutions, with a commitment to quality and client satisfaction that drives its operations.
Services
Callcenter-Wien provides customer experience and contact center services supported by back-office operations and marketing support. These services include inbound customer support, outbound telesales, technical support, email support, claims processing, and order management. Each solution is designed to enhance customer interactions and streamline business processes for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
Claims Processing
Order Management & Fulfilment
Business & Financial Research
Industries Served
The company serves clients in various industries, focusing on businesses that require professional customer support and marketing services. It has experience supporting diverse client types with services aligned to their specific operational needs.
Unique Stregths
Callcenter-Wien is known for its comprehensive customer care solutions, offering clients a blend of inbound and outbound services that ensure high customer satisfaction. Its approach includes utilizing advanced technology and a skilled workforce, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Vienna, Austria, the company operates using an onshore delivery model. It serves clients across Austria and the broader DACH region, with teams working in a collaborative environment to meet client needs effectively.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Ares Customer Care Solutions Gmbh
?
Ares Customer Care Solutions Gmbh specializes in customer experience and contact center services, offering a comprehensive array of solutions designed to enhance client interactions. Their primary focus includes inbound customer support and outbound telesales, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide email support, claims processing, order management, and business and financial research services, ensuring a well-rounded approach to customer engagement and operational efficiency.
What additional services does
Ares Customer Care Solutions Gmbh
provide?
In addition to its core offerings, Ares Customer Care Solutions Gmbh extends its capabilities to include back-office operations and sales and lead-generation services. This diverse portfolio allows the company to support clients in various aspects of their business processes, enhancing overall operational efficiency and effectiveness.
When was
Ares Customer Care Solutions Gmbh
founded?
Ares Customer Care Solutions Gmbh was established in 2015 and has been operating for approximately 9 years. Since its inception, the company has focused on delivering exceptional customer care solutions tailored to meet the diverse needs of its clients.
What industry verticals does
Ares Customer Care Solutions Gmbh
serve?
What delivery model does
Ares Customer Care Solutions Gmbh
offer?
The company employs an onshore delivery model, which means that its services are provided from within the same country as its clients, specifically Austria. This approach allows for closer collaboration and communication, ensuring that client needs are met effectively and efficiently while fostering a deeper understanding of local market dynamics.
How many employees and/or seats does
Ares Customer Care Solutions Gmbh
have?
Ares Customer Care Solutions Gmbh maintains a workforce of between 11 and 50 employees. This relatively small team allows for a personalized approach to client services, enabling the company to be agile and responsive to the specific requirements of its customers.
Can
Ares Customer Care Solutions Gmbh
be considered a good service provider for startups?
Can
Ares Customer Care Solutions Gmbh
be considered a good service provider for SMBs?
Small and medium-sized businesses (SMBs) can find a reliable partner in Ares Customer Care Solutions Gmbh. The company's scalable service offerings and commitment to quality make it well-suited to support the evolving needs of SMBs. With a focus on customer experience and efficient communication services, Ares can help these businesses enhance their customer interactions and drive growth effectively.
Can
Ares Customer Care Solutions Gmbh
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.