Arema Connect
Customer Experience and Contact Center
Arema Connect is an Irish contact center that provides customer experience and contact center solutions for retail, e-commerce, and professional services, known for its people-first culture and high staff retention rates.
Size
1-10
Private
Mission
To value and empower people as the greatest asset.
About
Arema Connect offers customer experience and contact center solutions along with back-office operations for clients in retail, e-commerce, and professional services. The company operates using an onshore model and supports Irish-based multinational corporations as well as small and medium-sized enterprises.
It is recognized for its tailored services and commitment to client satisfaction, with a focus on employee well-being that fosters a highly skilled and motivated team.
Services
Arema Connect provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, live chat and messaging support, email support, and social media customer care. These services cover various communication channels and are tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Social Media Customer Care
Order Management & Fulfilment
Industries Served
The company serves clients in retail, e-commerce, and professional services. It has experience supporting both multinational corporations and small to medium-sized enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Arema Connect is known for its people-first culture, offering clients a highly skilled team with one of the highest staff retention rates in the industry. Its approach includes ongoing investment in employee development and a commitment to delivering consistent, high-quality service across all client interactions.
Delivery Footprint
Headquartered in Cork, Ireland, the company operates using an onshore delivery model. It serves clients across Ireland, with teams dedicated to providing local support and ensuring seamless communication tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
Arema Connect
?
Arema Connect specializes in delivering exceptional customer experience and contact center solutions. Their service portfolio includes inbound customer support, live chat and messaging assistance, email support, social media customer care, and order management and fulfillment. This diverse range of services is designed to help businesses effectively manage customer interactions across multiple communication channels.
What additional services does
Arema Connect
provide?
In addition to their primary focus on customer experience and contact center solutions, Arema Connect also offers back-office operations and marketing operations. These additional services are designed to support clients in streamlining their operations and enhancing their overall service delivery.
When was
Arema Connect
founded?
Arema Connect was established in 2001, marking over 22 years of experience in the business process outsourcing sector. Since its inception, the company has focused on providing high-quality customer service solutions tailored to meet the diverse needs of its clients.
What industry verticals does
Arema Connect
serve?
Arema Connect serves several key industries, specifically focusing on Retail & e-Commerce and Government & Public Sector. This targeted approach allows them to cater their services effectively to the unique requirements of businesses operating within these verticals.
What delivery model does
Arema Connect
offer?
Arema Connect utilizes an onshore delivery model, meaning that their services are provided locally within Ireland. This approach ensures that the company can offer seamless communication and support, as their teams are familiar with the local market and customer expectations, facilitating more effective interactions.
How many employees and/or seats does
Arema Connect
have?
Arema Connect has a small workforce consisting of 1 to 10 employees. This size allows for a close-knit team environment, fostering strong collaboration and a high level of employee engagement, which can contribute to enhanced service quality.
Can
Arema Connect
be considered a good service provider for startups?
Ares Customer Care Solutions Gmbh can be an excellent service provider for startups looking for tailored customer support solutions. With their flexible service offerings and personalized approach, startups can benefit from quality customer care that scales with their growth. The company's experience in various industries allows it to adapt its services to meet the unique needs of emerging businesses, helping them establish a strong customer engagement strategy from the outset.
Can
Arema Connect
be considered a good service provider for SMBs?
Arema Connect is well-positioned to support small and medium-sized businesses (SMBs), offering tailored services that cater to the specific needs of these enterprises. Their experience in delivering customized solutions allows them to provide flexible support that can adapt as SMBs grow and evolve, making them a valuable partner for businesses looking to enhance their customer service capabilities.
Can
Arema Connect
be considered a good service provider for enterprises?
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