Arcis E Services Pvt Ltd
Customer Experience and Contact Center
ARCIS e Services Pvt. Ltd. is a premier business process management provider that provides customer experience and contact center solutions for insurance, banking, finance, and telecommunications, known for its outcome-based pricing model and extensive geographic presence.
Size
201-500
Private
Mission
About
ARCIS e Services Pvt. Ltd. offers customer experience and contact center solutions along with back-office operations and finance and accounting services for clients in insurance, banking, finance, and telecommunications. The company operates using an onshore model and supports clients across India.
It is recognized for its multilingual contact centers and a pioneering outcome-based pricing model, with over 30 years of industry expertise and a strong track record of client retention.
Services
ARCIS e Services Pvt. Ltd. provides customer experience and contact center solutions supported by back-office operations and finance and accounting services. These services include sales support, customer retention, and compliance support, tailored to enhance customer engagement and operational efficiency.
Capabilities
Sales Chat & Live Demonstrations
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Claims Processing
Industries Served
The company serves clients in insurance, banking, finance, and telecommunications. It has experience supporting multinational corporations with services aligned to industry-specific requirements and technology platforms that enhance workflow efficiency.
Unique Stregths
ARCIS is known for its pioneering outcome-based pricing model and extensive geographic footprint, offering clients a unique blend of technology, people, and processes. Its approach includes a commitment to data integrity and quality service delivery, which helps maintain strong customer loyalty.
Delivery Footprint
Headquartered in India, the company operates using an onshore delivery model. It serves clients across over 60 cities in India, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Telecommunications & Media
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
Arcis E Services Pvt Ltd
?
Arcis E Services Pvt Ltd specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a range of sub-services, including sales chat and live demonstrations, inbound customer support, outbound telesales and retention, customer and marketing analytics, as well as claims processing. This comprehensive suite is designed to enhance customer engagement and streamline operational efficiency for their clients.
What additional services does
Arcis E Services Pvt Ltd
provide?
When was
Arcis E Services Pvt Ltd
founded?
Arcis E Services Pvt Ltd was established in 1987, marking over 36 years of experience in the business process outsourcing sector. Since its inception, the company has built a solid reputation for providing high-quality customer service and support solutions, adapting to the evolving needs of its clientele across various industries.
What industry verticals does
Arcis E Services Pvt Ltd
serve?
The company operates in several key industries, including Banking & Financial Services, Insurance, Telecommunications & Media, and Manufacturing & Industrial. This diverse industry focus enables Arcis to tailor its services to meet the specific requirements of its clients across different sectors.
What delivery model does
Arcis E Services Pvt Ltd
offer?
Arcis E Services Pvt Ltd utilizes an onshore delivery model, which means that their services are provided from within the client's country, ensuring close proximity and enhanced collaboration. This approach allows for better communication, cultural alignment, and responsiveness to client needs, which can significantly improve service quality and customer satisfaction.
How many employees and/or seats does
Arcis E Services Pvt Ltd
have?
Arcis E Services Pvt Ltd employs between 201 and 500 individuals, which indicates a robust workforce capable of delivering a wide range of services. This size allows the company to maintain a balance between personalized service and the capacity to handle larger projects, ensuring effective client support.
Can
Arcis E Services Pvt Ltd
be considered a good service provider for startups?
While Arcus is primarily positioned within the gaming and entertainment sectors, its innovative service offerings can be beneficial for startups aiming to enter or enhance their presence in this competitive landscape. The company's experience with direct-to-consumer models may provide valuable insights and support for new entrants looking to engage audiences effectively.
Can
Arcis E Services Pvt Ltd
be considered a good service provider for SMBs?
Arcis E Services Pvt Ltd appears to be a suitable service provider for small and medium businesses (SMBs). Their diverse service offerings, alongside their experience in various industries, position them well to support growth and operational needs. Additionally, their ability to deliver on an onshore model can provide SMBs with a more tailored and responsive service experience.
Can
Arcis E Services Pvt Ltd
be considered a good service provider for enterprises?
For enterprises and large companies, Arcis E Services Pvt Ltd can be a reliable partner. With their extensive experience in industries such as Banking, Insurance, and Telecommunications, they are well-equipped to handle complex and large-scale operations. Their commitment to data integrity, quality service delivery, and a pioneering outcome-based pricing model further enhances their appeal to large organizations seeking dependable and sophisticated outsourcing solutions.
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