Archers Contact Solutions
Customer Experience and Contact Center
Archers Contact Solutions is a Philippine-based outsourcing firm that provides customer experience and contact center services for various industries, known for its innovative use of the DISC behavioral model in staff recruitment.
Size
Private
Mission
To help businesses scale effectively using trained remote staff.
About
Archers Contact Solutions offers customer experience and contact center services along with sales and lead-generation services for clients in diverse sectors. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its high-quality personnel selection and training standards, with a mission to deliver exceptional service through expertly trained remote staff.
Services
Archers Contact Solutions provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, technical support, and social media management. These services cover various channels and are tailored to support business functions that enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
Live Chat & Messaging Support
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients across multiple industries, offering versatile solutions that can be adapted to various business needs. It has experience supporting entrepreneurs and business owners looking to scale their operations efficiently.
Unique Stregths
Archers Contact Solutions is known for its unique approach to hiring and training, utilizing the DISC model of human behavior to ensure optimal employee-client matching. This results in higher performance levels and a commitment to quality service. The company emphasizes rigorous training standards to maintain a high level of service consistency.
Delivery Footprint
Headquartered in Dasmariñas, Cavite, Philippines, the company operates using an offshore delivery model. It serves clients globally, with teams working remotely to provide flexible and accessible support tailored to client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
Archers Contact Solutions
?
Archers Contact Solutions specializes in customer experience and contact center services, providing a comprehensive range of support options to enhance client engagement. Their offerings include inbound customer support, outbound telesales and retention, technical support, social media customer care, email support, live chat and messaging support, as well as campaign management. These services are designed to cater to diverse business needs, ensuring operational efficiency and improved customer interactions.
What additional services does
Archers Contact Solutions
provide?
In addition to their primary focus on customer experience and contact center solutions, Archers Contact Solutions also offers sales and lead-generation services. This expansion into sales capabilities allows them to assist businesses in not only enhancing customer engagement but also driving revenue growth through effective lead management and conversion strategies.
When was
Archers Contact Solutions
founded?
Archers Contact Solutions was established in 2023, marking its entry into the business process outsourcing industry. As of 2024, the company has been in operation for just over a year, during which it has quickly positioned itself as a provider of high-quality customer experience and sales services.
What industry verticals does
Archers Contact Solutions
serve?
What delivery model does
Archers Contact Solutions
offer?
Archers Contact Solutions operates using an offshore delivery model, meaning that their services are provided remotely from their headquarters in the Philippines to clients around the globe. This approach allows them to access a diverse talent pool and offer flexible, cost-effective solutions tailored to the specific needs of their clients.
How many employees and/or seats does
Archers Contact Solutions
have?
Can
Archers Contact Solutions
be considered a good service provider for startups?
Archers Contact Solutions can be a valuable partner for startups looking to scale efficiently. Their flexible offshore delivery model allows startups to access high-quality support without the overhead costs associated with in-house staff. Additionally, their diverse range of services can be tailored to meet the unique needs of emerging businesses, making them a suitable choice for those looking to establish a solid customer engagement strategy early on.
Can
Archers Contact Solutions
be considered a good service provider for SMBs?
Small and medium-sized businesses can benefit greatly from partnering with Archers Contact Solutions. The company's focus on customer experience and support services aligns well with the needs of SMBs looking to enhance their operational efficiencies and customer interactions. Their scalable solutions and commitment to quality service enable these businesses to grow and adapt to changing market demands.
Can
Archers Contact Solutions
be considered a good service provider for enterprises?
While Archers Contact Solutions primarily positions itself as a service provider for startups and SMBs, their robust service offerings can also support enterprises seeking to enhance their customer engagement strategies. Their offshore model, combined with a strong emphasis on personnel training and quality assurance, can provide large companies with reliable support tailored to their complex operational needs.
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