ARC BPO
Customer Experience and Contact Center
ARC BPO is a woman-owned outsourcing provider that provides customer experience and contact center solutions for technology, banking, healthcare, and retail sectors, known for its multilingual capabilities and competitive pricing.
Size
Private
Mission
About
ARC BPO offers customer experience and contact center solutions along with back-office operations for clients in technology, banking, healthcare, and retail. The company operates using an offshore model and supports clients across North America and Europe.
It is recognized for its flexible service offerings, with a focus on delivering expert outsourcing solutions tailored to diverse client needs.
Services
ARC BPO provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, technical support (Tier 1/2), and data entry. These services cover various channels including phone, email, and live chat, and are tailored to support client operations and enhance customer experiences.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in technology, banking and financial services, healthcare, and retail sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
ARC BPO is known for its multilingual capabilities and competitive pricing, offering clients scalable solutions starting from $15 per hour. Its approach includes a turnkey contact center agent solution model, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Stellenbosch, South Africa, the company operates using an offshore delivery model. It serves clients across various countries including the United States, Canada, the United Kingdom, Germany, Belgium, and France, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Clients
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What's the main service provided by
ARC BPO
?
ARC BPO specializes in customer experience and contact center solutions, complemented by a range of back-office operations. Their service offerings include inbound customer support, outbound telesales, retention strategies, technical support at Tier 1 and Tier 2 levels, as well as data entry and processing. These services are designed to enhance operational efficiency and improve customer interactions across various communication channels such as phone, email, and live chat.
What additional services does
ARC BPO
provide?
In addition to its primary customer experience and contact center solutions, ARC BPO provides back-office operations. This extended service portfolio includes handling administrative tasks and operational support, which can significantly enhance overall business efficiency for their clients.
When was
ARC BPO
founded?
ARC BPO was established in 2010, marking over 13 years in the business as of 2024. Since its inception, the company has focused on providing comprehensive outsourcing solutions tailored to the specific needs of its clients, particularly in technology and customer service sectors.
What industry verticals does
ARC BPO
serve?
ARC BPO serves a diverse array of industries, focusing on Technology & SaaS, Banking & Financial Services, Healthcare & Life Sciences, and Retail & e-Commerce. This sector-specific approach enables the company to deliver tailored solutions that meet the unique requirements of each industry.
What delivery model does
ARC BPO
offer?
ARC BPO operates using an offshore delivery model, meaning it provides services from remote locations outside the client's country. This approach allows ARC BPO to offer competitive pricing and access to a broader talent pool, ensuring clients receive high-quality support while optimizing costs.
How many employees and/or seats does
ARC BPO
have?
Can
ARC BPO
be considered a good service provider for startups?
ARC BPO can be an advantageous service provider for startups looking for flexible and cost-effective outsourcing solutions. With competitive pricing starting at $15 per hour, startups can access essential customer support and operational services without the burden of extensive overhead costs. Their tailored approach allows for scalability, making it easier for new businesses to adjust their service levels as they grow.
Can
ARC BPO
be considered a good service provider for SMBs?
Small and medium businesses can benefit significantly from partnering with ARC BPO due to its scalable service offerings and extensive experience across various industries. The company's flexible solutions allow SMBs to enhance their customer engagement and operational efficiency without committing to large fixed costs, supporting their growth and adaptability in a competitive market.
Can
ARC BPO
be considered a good service provider for enterprises?
ARC BPO is well-equipped to serve enterprises and large companies given its emphasis on scalable solutions and a comprehensive service portfolio. With a focus on multilingual capabilities and operational efficiency, the company can handle large volumes of customer interactions and back-office tasks, making it a reliable partner for organizations looking to optimize their outsourcing strategies.
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