Arb Call Facilities Inc
Customer Experience and Contact Center
ARB Call Facilities Inc. is a dynamic outsourcing firm that provides customer experience and contact center solutions for financial services, known for its client-centric approach and advanced technology integration.
Size
51-200
Private
10m-50m
Mission
To prioritize client happiness and success by maximizing the value of their investments.
About
ARB Call Facilities Inc. offers customer experience and contact center solutions along with omnichannel support for clients in financial services. The company operates using an offshore and nearshore delivery model and supports U.S.-based financial institutions.
It is recognized for its commitment to quality and innovation, with a dedicated team of professionals and cutting-edge technology that enhances customer satisfaction.
Services
ARB Call Facilities Inc. provides customer experience and contact center solutions, supported by omnichannel customer support and specific offerings such as inbound customer support, social media customer care, live chat & messaging support, and email support. These services cover voice, email, webchat, text, and social media channels, and are tailored to support the needs of financial institutions and clients across the USA.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in financial services, particularly focusing on U.S.-based financial institutions. It has experience supporting these clients with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
ARB Call Facilities Inc. is known for its client-centric approach and commitment to delivering high-quality service, offering clients a collaborative and empowering environment. Its approach includes leveraging advanced CRM systems and artificial intelligence tools, which help deliver consistency and drive customer satisfaction at scale.
Delivery Footprint
Headquartered in Taguig, Metro Manila, Philippines, the company operates using an offshore and nearshore delivery model. It serves clients across multiple geographies, including the Philippines, Costa Rica, Egypt, and New Jersey, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
CNN
Boy Scouts of America
Billboard
H&M
KFC
US Army
Veterans Administration
Department of Interior
National Institute of Health
What's the main service provided by
Arb Call Facilities Inc
?
Arb Call Facilities Inc specializes in providing comprehensive customer experience and contact center solutions. Their offerings include various forms of support such as inbound customer assistance, social media care, live chat and messaging, as well as email support. This diverse range of services enables the company to cater effectively to the needs of clients, particularly in the financial services sector, ensuring efficient communication across multiple channels.
What additional services does
Arb Call Facilities Inc
provide?
When was
Arb Call Facilities Inc
founded?
Arb Call Facilities Inc was established in 2015, which means the company has been in operation for approximately 9 years. Since its inception, it has focused on delivering high-quality customer support solutions while adapting to the evolving needs of the financial services industry.
What industry verticals does
Arb Call Facilities Inc
serve?
The primary industry served by Arb Call Facilities Inc is Banking & Financial Services. This focus allows the company to tailor its services to meet the specific requirements of U.S.-based financial institutions, leveraging its expertise to enhance operational efficiency and customer satisfaction.
What delivery model does
Arb Call Facilities Inc
offer?
Arb Call Facilities Inc employs both offshore and nearshore delivery models. Offshore delivery refers to services provided from a different country, while nearshore involves delivering services from a nearby country. This dual approach allows the company to optimize operational costs while maintaining high-quality support tailored to the needs of clients across various geographies.
How many employees and/or seats does
Arb Call Facilities Inc
have?
Arb Call Facilities Inc has a workforce ranging from 51 to 200 employees. This size allows the company to be agile and responsive while also having the capacity to handle various client demands effectively.
Can
Arb Call Facilities Inc
be considered a good service provider for startups?
Arc Business Process Outsourcing may be a suitable service provider for startups, given its emphasis on tailored solutions and operational efficiency. The company’s range of services, including customer support and data management, can help startups establish a solid foundation for growth. However, it's crucial for startups to assess whether the company’s offerings align closely with their unique needs and budget constraints.
Can
Arb Call Facilities Inc
be considered a good service provider for SMBs?
For small and medium businesses, Arb Call Facilities Inc presents a strong proposition with a focus on customer experience and scalable support solutions. Their ability to provide omnichannel support ensures that SMBs can enhance their customer interactions without the need for extensive in-house resources, making them an attractive option for businesses looking to grow.
Can
Arb Call Facilities Inc
be considered a good service provider for enterprises?
Arb Call Facilities Inc is well-equipped to serve enterprise-level clients, particularly in the financial services sector. Their commitment to quality, combined with advanced customer support technologies, positions them as a reliable partner capable of managing complex customer service requirements. Enterprises can leverage their experience and innovative solutions to enhance customer satisfaction and operational efficiency.
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