Arabic Call Center
Customer Experience and Contact Center
Callnovo is a global BPO provider that offers customer experience and contact center solutions for e-commerce and technology sectors, known for its multilingual support and innovative cloud communication platform.
Size
201-500
Private
Mission
To provide comprehensive customer service solutions, elevate the customer experience, optimize operational efficiency, and extend global footprints.
About
Callnovo offers customer experience and contact center solutions along with multilingual support and technical assistance for clients in e-commerce and technology. The company operates using an offshore delivery model and supports businesses across more than 250 countries and regions.
It is recognized for its extensive language capabilities, with over 65 native languages supported, ensuring effective communication with a diverse global customer base.
Services
Callnovo provides customer experience and contact center solutions, supported by multilingual support and technical assistance. These services cover various channels, including phone, SMS, email, online chat, and social media, and are tailored to support businesses in enhancing their customer engagement and operational efficiency.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Lead Research & List Building
Industries Served
The company serves clients in e-commerce and technology sectors. It has experience supporting startups and SMEs with services aligned to industry-specific requirements and technology platforms such as Shopify and Amazon.
Unique Stregths
Callnovo is known for its comprehensive multilingual support and innovative cloud communication platform, offering clients flexibility and scalability. Its approach includes 24/7 service availability and customized solutions, which help deliver consistent customer experiences at scale.
Delivery Footprint
Headquartered in Toronto, Canada, and Shenzhen, China, the company operates using an offshore delivery model. It serves clients across more than 250 countries and regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
Arabic Call Center
?
Arabic Call Center specializes in providing comprehensive customer experience and contact center solutions. Their offerings include multilingual support and technical assistance, ensuring effective communication across various channels such as phone, SMS, email, online chat, and social media. This diverse service portfolio is designed to help businesses enhance their customer engagement and operational efficiency.
What additional services does
Arabic Call Center
provide?
When was
Arabic Call Center
founded?
Arabic Call Center was established in 2004, marking its presence in the industry for nearly two decades. Since its inception, the company has focused on delivering exceptional customer service solutions and has grown to serve a global clientele.
What industry verticals does
Arabic Call Center
serve?
Arabic Call Center primarily serves the Retail & e-Commerce and Technology & SaaS sectors. This focused approach allows them to tailor their services to the unique needs of clients within these industries, providing specialized support that aligns with industry-specific requirements.
What delivery model does
Arabic Call Center
offer?
Arabic Call Center utilizes an offshore delivery model, which means that their services are provided from locations outside the client's country, allowing for cost-effective operations. This approach includes work-from-home and virtual solutions, enabling flexibility and scalability to meet diverse client needs without being constrained by geographic limitations.
How many employees and/or seats does
Arabic Call Center
have?
Arabic Call Center has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a robust operational capacity while ensuring that they can deliver personalized and effective customer service solutions.
Can
Arabic Call Center
be considered a good service provider for startups?
Arb Call Facilities Inc can be a suitable service provider for startups, especially those in the financial sector. With their tailored customer support solutions and a commitment to quality, startups can benefit from their expertise in navigating customer interactions. However, startups should consider their specific needs and ensure that the company's offerings align with their growth trajectory.
Can
Arabic Call Center
be considered a good service provider for SMBs?
Small and medium businesses can find Arabic Call Center to be an excellent partner for their customer service needs. The company’s comprehensive service offerings and experience in supporting various industries provide SMBs with the necessary tools to enhance customer interactions. Their ability to customize solutions and operate in a flexible offshore model allows these businesses to adapt and grow efficiently, making them a suitable choice for SMBs aiming for expansion.
Can
Arabic Call Center
be considered a good service provider for enterprises?
While Arabic Call Center has capabilities that could serve larger enterprises, their primary strengths lie more within the startup and SMB segments. However, their scalable service offerings and extensive experience in customer engagement can still provide value to enterprise clients looking for reliable support in the Retail & e-Commerce and Technology & SaaS industries. Their commitment to operational efficiency and customer experience aligns well with the needs of larger organizations seeking to enhance their service delivery.
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