Aquarius
Customer Experience and Contact Center
Aquarius Limited is a small-sized enterprise that provides customer experience and contact center services for a variety of industries, known for its stable financial health and onshore delivery model.
Size
11-50
Private
1m-10m
Mission
About
Aquarius Limited offers customer experience and contact center services along with inbound customer support, multi-function service desk, and social media customer care for clients in various sectors. The company operates using an onshore model and supports UK-based clients.
It is recognized for its financial stability, with a balance sheet under £10 million and a commitment to compliance and transparency in its operations.
Services
Aquarius Limited provides customer experience and contact center services, supported by inbound customer support, multi-function service desk, and social media customer care. These services cover various communication channels, including phone, email, and social media, tailored to support client needs in delivering exceptional customer service.
Capabilities
Inbound Customer Support
Multi-function Service Desk
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in a wide range of industries. While specific verticals are not detailed, its flexible service offerings suggest adaptability to various sectors, including potential focus on legal services through its related entity, Aquarius Reporting.
Unique Stregths
Aquarius Limited is known for its solid financial footing and compliance with corporate governance, offering clients a reliable partnership. Its approach includes regular financial reporting and a commitment to transparency, which help deliver consistent service quality.
Delivery Footprint
Headquartered in Brierley Hill, West Midlands, the company operates using an onshore delivery model. It serves clients across the UK, with all operators based domestically to ensure high-quality service and effective communication.
Certifications
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Verticals
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Clients
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What's the main service provided by
Aquarius
?
Aquarius Limited specializes in delivering customer experience and contact center solutions. Their primary offerings include inbound customer support and a multi-function service desk, alongside social media customer care. This diverse service range is designed to facilitate effective communication across various channels, ensuring that clients receive tailored support to enhance their customer service experience.
What additional services does
Aquarius
provide?
When was
Aquarius
founded?
Aquarius was established in 2009, marking over 15 years of operation in the customer service sector. Since its founding, the company has built a reputation for reliability and quality in delivering customer experience solutions.
What industry verticals does
Aquarius
serve?
What delivery model does
Aquarius
offer?
Aquarius operates with an onshore delivery model, meaning that all services are provided from within the UK. This approach ensures high-quality service delivery and effective communication, as all personnel are based domestically, allowing for a better understanding of local client needs and expectations.
How many employees and/or seats does
Aquarius
have?
Aquarius has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team dynamic while still being capable of handling a diverse range of client needs effectively.
Can
Aquarius
be considered a good service provider for startups?
For startups, Aquarius can be a suitable service provider due to its flexible service offerings and commitment to quality customer support. While the company's size may not provide the extensive resources of larger firms, its onshore delivery model ensures personalized attention and support, which can be crucial for emerging businesses looking to establish a strong customer service foundation.
Can
Aquarius
be considered a good service provider for SMBs?
Aquarius is well-positioned to serve small and medium-sized businesses (SMBs). Its tailored customer service solutions, combined with a commitment to financial stability and transparency, make it a reliable partner for SMBs aiming to enhance their customer engagement. The company's adaptable service offerings can support growth and scalability, catering to the evolving needs of smaller enterprises.
Can
Aquarius
be considered a good service provider for enterprises?
While Aquarius primarily focuses on smaller clients, its commitment to compliance and transparency in operations can appeal to larger companies seeking dependable support. However, enterprises looking for extensive scalability and a wide range of sophisticated offerings might find that Aquarius's size and service capacity are more aligned with the needs of small to medium businesses.
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