Apreel
Customer Experience and Contact Center
Apreel is a software and IT services company that provides customer experience and contact center solutions for technology, eCommerce, gaming, healthcare, and insurance sectors, known for its expertise in custom software development and agile project management.
Size
51-200
Private
Mission
About
Apreel offers customer experience and contact center solutions along with back-office operations for clients in technology, eCommerce, gaming, healthcare, and insurance. The company operates using an offshore delivery model and supports a diverse client base, including large enterprises.
It is recognized for its high-quality, scalable outsourcing solutions, with a proven track record of delivering complex software implementations on time and within budget.
Services
Apreel provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, email support, technical support (Tier 1/2), order management & fulfillment, and claims processing. These services cover various channels and are tailored to support customer-facing and internal business processes for clients across multiple industries.
Capabilities
Inbound Customer Support
Email Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Claims Processing
Industries Served
The company serves clients in technology, eCommerce, gaming, healthcare, and insurance. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Apreel is known for its client-centric approach and effective communication, offering clients flexibility and efficiency throughout project lifecycles. Its operational practices include utilizing agile tools like Jira to ensure smooth collaboration and adaptability, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Warsaw, Poland, the company operates using an offshore delivery model. It serves clients across various global locations, with teams working in remote environments depending on client needs.
Certifications
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Verticals
Technology & SaaS
Retail & e-Commerce
Gaming & Entertainment
Healthcare & Life Sciences
Insurance
Clients
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What's the main service provided by
Apreel
?
Apreel specializes in providing comprehensive customer experience and contact center solutions, complemented by back-office operations. Their offerings include inbound customer support, email support, technical support at both Tier 1 and Tier 2 levels, order management and fulfillment, as well as claims processing. These services are designed to enhance both customer interactions and internal business processes across various communication channels.
What additional services does
Apreel
provide?
In addition to its primary focus on customer experience and contact center solutions, Apreel also offers back-office operations. This expansion into back-office services enhances their ability to support clients with essential operational processes that complement their front-end customer interactions.
When was
Apreel
founded?
Established in 2010, Apreel has been in operation for over 13 years. Since its inception, the company has focused on delivering high-quality outsourcing solutions tailored to the needs of diverse industries.
What industry verticals does
Apreel
serve?
Apreel serves a range of industries including Technology & SaaS, Retail & e-Commerce, Gaming & Entertainment, Healthcare & Life Sciences, and Insurance. Their extensive experience across these sectors enables them to meet specific industry requirements effectively.
What delivery model does
Apreel
offer?
Apreel employs a versatile delivery model that includes offshore, nearshore, and onshore options. Offshore delivery refers to providing services from a location outside of the client’s country, often allowing for cost efficiency. Nearshore involves working from a nearby country for easier collaboration, while onshore delivery means providing services within the same country as the client, ensuring seamless communication and integration.
How many employees and/or seats does
Apreel
have?
Apreel has a workforce consisting of between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and scalable operations to meet client demands.
Can
Apreel
be considered a good service provider for startups?
Can
Apreel
be considered a good service provider for SMBs?
Apreel is well-positioned to support small and medium businesses (SMBs) through its adaptable service portfolio. The company’s capability to tailor its customer support and back-office solutions allows SMBs to enhance their operational efficiency while focusing on growth. Apreel's experience in diverse industries further enables them to cater to the unique challenges faced by SMBs.
Can
Apreel
be considered a good service provider for enterprises?
For enterprises and large organizations, Apreel offers a robust suite of services backed by a proven track record in managing complex outsourcing needs. Their experience serving large clients in industries such as healthcare and technology positions them as a reliable partner. The company's offshore delivery model also allows for scalability and consistent service quality, making it an excellent choice for enterprises looking for sophisticated and reliable outsourcing solutions.
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