Apollo Answering Service
Customer Experience and Contact Center
Apollo Answering Service is a family-owned business that provides customer experience and contact center solutions for healthcare, government, non-profit, and education sectors, known for its 24/7 availability and personalized service.
Size
11-50
Private
Mission
To streamline business communication and enhance customer satisfaction by delivering exceptional service quality.
About
Apollo Answering Service offers customer experience and contact center solutions along with live call answering and message taking for clients in healthcare, government, non-profit, and education sectors. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its A+ BBB accreditation and commitment to exceptional service quality, with a team of expertly trained receptionists ensuring seamless communication for clients.
Services
Apollo Answering Service provides customer experience and contact center solutions, supported by live call answering and message taking services. These services cover inbound support and appointment scheduling, tailored to support businesses' communication needs and enhance customer satisfaction.
Capabilities
Inbound Customer Support
Appointment Setting
Multilingual Support
Industries Served
The company serves clients in healthcare, government, non-profit, and education sectors. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Apollo Answering Service is known for its commitment to quality and reliability, offering clients a dedicated team of receptionists available 24/7. Its approach includes ongoing training and personalized service protocols, which help deliver consistency and responsiveness at scale.
Delivery Footprint
Headquartered in Houston, Texas, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Non-Profit & NGOs
Education & EdTech
Clients
No items found.
What's the main service provided by
Apollo Answering Service
?
Apollo Answering Service specializes in providing customer experience and contact center solutions. Their offerings include vital services such as inbound customer support, appointment scheduling, and multilingual assistance, ensuring that they meet the diverse communication needs of their clients effectively.
What additional services does
Apollo Answering Service
provide?
When was
Apollo Answering Service
founded?
Apollo Answering Service was established in 1966, which means the company has been in operation for over 57 years. Since its inception, it has consistently focused on enhancing business communication and customer satisfaction through high-quality service delivery.
What industry verticals does
Apollo Answering Service
serve?
Apollo Answering Service serves a variety of industries, including Healthcare & Life Sciences, Government & Public Sector, Non-Profit & NGOs, and Education & EdTech. This diverse focus allows them to tailor their services to meet the specific needs of different sectors.
What delivery model does
Apollo Answering Service
offer?
Apollo Answering Service employs an onshore delivery model, which means that all services are provided from within the United States. This approach allows for seamless communication and greater oversight, ensuring that the quality of service meets the high standards expected by clients.
How many employees and/or seats does
Apollo Answering Service
have?
Apollo Answering Service has a workforce of between 11 and 50 employees. This size allows them to maintain a personal touch with clients while still providing the necessary scalability to handle various customer service demands.
Can
Apollo Answering Service
be considered a good service provider for startups?
Apollo Answering Service can be a beneficial partner for startups looking to establish a strong communication framework. With their extensive experience in customer support and a commitment to service quality, startups can leverage their services to enhance customer engagement without the burden of managing an in-house team.
Can
Apollo Answering Service
be considered a good service provider for SMBs?
Small and medium businesses can find a valuable ally in Apollo Answering Service. The company's flexible service offerings and onshore delivery model enable SMBs to scale their customer support efforts efficiently, ensuring that they can grow without sacrificing the quality of service provided to their clients.
Can
Apollo Answering Service
be considered a good service provider for enterprises?
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