Apello
Customer Experience and Contact Center
Apello is a BPO provider that offers customer experience and contact center solutions for healthcare and property management, known for its commitment to integrity and innovation.
Size
201-500
Private
Mission
To foster business success through strategic support and innovative solutions, building long-term partnerships based on trust and mutual success.
About
Apello offers customer experience and contact center solutions along with 24/7 live answering services and technical support for clients in healthcare and property management. The company operates using a hybrid delivery model and supports businesses across America.
It is recognized for its transformative impact on client success, with a strong focus on personalized service delivery and advanced communication management technologies.
Services
Apello provides customer experience and contact center solutions supported by 24/7 live answering services and tier 1 technical support. These services cover inbound customer support and order management, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare and property management. It has experience supporting small businesses and contractors with services aligned to industry-specific requirements and technology platforms that enhance communication management.
Unique Stregths
Apello is known for its commitment to integrity and innovation, offering clients customized solutions that drive measurable growth. Its approach includes rigorous quality assurance practices and continuous learning, ensuring effective service delivery.
Delivery Footprint
Headquartered in the United States, the company operates using a hybrid delivery model. It serves clients across America, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Apello
?
Apello specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and order management, along with tier 1 and tier 2 technical support. This comprehensive service suite is designed to meet the specific needs of their clients, ensuring efficient and effective communication management.
What additional services does
Apello
provide?
When was
Apello
founded?
Apello was established in 1934, marking nearly 90 years of experience in the customer service sector. Over the decades, the company has evolved to adapt to changing market demands and technological advancements, solidifying its reputation as a reliable partner in business success.
What industry verticals does
Apello
serve?
Apello serves clients primarily in the Healthcare & Life Sciences and Real Estate & Property Management sectors. This focus enables them to tailor their solutions to meet the unique challenges and requirements of businesses within these industries.
What delivery model does
Apello
offer?
Apello employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to optimize service delivery. This approach allows them to efficiently meet the diverse needs of their clients across different geographical locations while maintaining high standards of quality and responsiveness.
How many employees and/or seats does
Apello
have?
Apello has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and scalable operations, enabling them to effectively support their clients' requirements.
Can
Apello
be considered a good service provider for startups?
While Apello primarily caters to established businesses, its comprehensive customer support services and flexible delivery model can be advantageous for startups seeking reliable assistance in managing customer interactions. However, startups should consider their specific needs and growth trajectory, as Apello's experience is more aligned with businesses that require extensive operational support.
Can
Apello
be considered a good service provider for SMBs?
Apello is well-suited for small and medium businesses, as it offers scalable services that can grow with its clients. The company's extensive experience in providing tailored customer experience solutions makes it an ideal partner for SMBs looking to enhance their customer engagement and operational efficiency.
Can
Apello
be considered a good service provider for enterprises?
Apello's robust service offerings and hybrid delivery model make it a suitable provider for larger enterprises. Their commitment to quality and innovation, combined with a strong focus on client success, positions them as a reliable partner for organizations that require sophisticated customer support solutions.
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