AnswerPhone
Customer Experience and Contact Center
A Better Answer is a family-owned business that provides customer experience and contact center solutions for various industries, known for its nearly 100 years of professional service and 24/7 availability.
Size
51-200
Private
Mission
To provide reliable, high-quality telephone answering services that enhance customer experience and support business growth.
About
A Better Answer offers customer experience and contact center solutions along with live operator answering services for clients across multiple industries. The company operates using an onshore model and supports businesses in the United States.
It is recognized for its courteous and professional representation, with a long-standing tradition of service excellence that spans nearly a century.
Services
A Better Answer provides customer experience and contact center solutions supported by live operator answering services and specific offerings such as bilingual answering services and appointment scheduling. These services cover inbound call handling and customer management, tailored to support business communication needs and enhance customer relationships.
Capabilities
Inbound Customer Support
Multilingual Support
Appointment Setting
Industries Served
The company serves clients in a variety of industries, likely including those that require effective call management and customer support. It has experience supporting businesses of all sizes with services aligned to their operational requirements.
Unique Stregths
A Better Answer is known for its commitment to professionalism and courtesy, offering clients a reliable and consistent service experience. Its approach includes 24/7 availability and a focus on high-quality customer interactions, which help deliver operational continuity and client satisfaction.
Delivery Footprint
Headquartered in Albany, NY, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to ensuring that every call is answered promptly and professionally.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
AnswerPhone
?
AnswerPhone specializes in customer experience and contact center solutions, offering a range of services that include inbound customer support, multilingual assistance, and appointment setting. Their focus is on enhancing communication for businesses, ensuring that customer interactions are managed professionally and effectively, which is crucial for fostering strong customer relationships.
What additional services does
AnswerPhone
provide?
When was
AnswerPhone
founded?
AnswerPhone was established in 1967, marking over 56 years of experience in the customer service industry. Since its inception, the company has evolved and adapted to meet the changing needs of clients across various sectors, solidifying its reputation as a reliable service provider in the field of customer experience and contact center solutions.
What industry verticals does
AnswerPhone
serve?
What delivery model does
AnswerPhone
offer?
AnswerPhone operates using an onshore delivery model, meaning that its services are provided from within the United States. This approach allows for better control over quality and consistency, as the support teams are located domestically. Onshore services typically offer advantages such as closer cultural alignment and easier communication, enhancing the overall customer experience.
How many employees and/or seats does
AnswerPhone
have?
AnswerPhone employs between 51 and 200 individuals, positioning itself as a mid-sized company. This workforce allows the company to maintain a balance between providing personalized service and handling a significant volume of calls, ensuring that clients receive attention and support that meets their operational needs.
Can
AnswerPhone
be considered a good service provider for startups?
For startups, AnswerPhone can be a beneficial service provider due to its tailored customer support solutions and commitment to quality. Startups often require flexible and responsive service to establish their brand presence and customer relationships, and AnswerPhone’s experience in managing inbound communications can help them grow effectively. However, startups should consider their specific needs and whether the company’s service offerings align with their initial operational scale.
Can
AnswerPhone
be considered a good service provider for SMBs?
AnswerPhone is well-suited for small and medium businesses (SMBs) seeking to enhance their customer support capabilities. The company provides scalable services that can adapt to the growth and evolving requirements of SMBs. With a focus on professionalism and consistent service quality, AnswerPhone helps these businesses improve customer interactions, which is vital for their expansion and reputation in competitive markets.
Can
AnswerPhone
be considered a good service provider for enterprises?
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