AnswerOne
Customer Experience and Contact Center
Brooklyn Answering Service is a professional BPO firm that provides customer experience and contact center solutions for healthcare, real estate, and financial services, known for its 24/7 live answering and personalized support.
Size
501-1K
Private
Mission
To provide exceptional telephone answering services that ensure businesses stay connected with their customers at all times.
About
Brooklyn Answering Service offers customer experience and contact center solutions along with inbound customer support, appointment setting, and multilingual support for clients in healthcare, real estate, and financial services. The company operates using an onshore model and supports businesses in the Brooklyn area.
It is recognized for its commitment to exceptional customer service, with a team of trained professionals dedicated to enhancing client communication and satisfaction.
Services
Brooklyn Answering Service provides customer experience and contact center solutions, supported by inbound customer support, appointment setting, and multilingual support. These services cover various communication channels and are tailored to support client needs in a dynamic business environment.
Capabilities
Inbound Customer Support
Appointment Setting
Multilingual Support
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, real estate, and financial services. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring compliance and effective communication.
Unique Stregths
Brooklyn Answering Service is known for its 24/7 live answering capabilities and personalized service, offering clients a reliable communication partner. Its approach includes customized solutions and advanced technology, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Brooklyn, New York, the company operates using an onshore delivery model. It serves clients across the local region, with teams working in a collaborative environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Banking & Financial Services
Clients
No items found.
What's the main service provided by
AnswerOne
?
AnswerOne specializes in providing comprehensive customer experience and contact center solutions. Their main offerings encompass inbound customer support, appointment setting, multilingual support, live chat and messaging assistance, as well as email support, ensuring that they cater to a variety of communication needs for their clients.
What additional services does
AnswerOne
provide?
When was
AnswerOne
founded?
AnswerOne was established in 2007, marking over 16 years in the business as of 2024. Since its inception, the company has grown and evolved, establishing a reputation for delivering high-quality customer service and support solutions.
What industry verticals does
AnswerOne
serve?
AnswerOne operates within several key industries, including Healthcare & Life Sciences, Real Estate & Property Management, and Banking & Financial Services. This diverse focus allows them to tailor their services to meet the specific requirements of each sector, ensuring effective communication and compliance.
What delivery model does
AnswerOne
offer?
AnswerOne employs an onshore delivery model, which means that their services are provided from within the same country, ensuring greater control over quality and consistency. This approach allows them to maintain close communication with clients and provide personalized service that meets local needs effectively.
How many employees and/or seats does
AnswerOne
have?
AnswerOne has a workforce comprising between 501 and 1,000 employees. This sizable team enables the company to deliver robust support solutions while maintaining a personalized touch, as they can effectively manage a diverse range of client needs.
Can
AnswerOne
be considered a good service provider for startups?
AnswerOne can be a suitable service provider for startups, especially those in the healthcare, real estate, and financial sectors. Their ability to offer tailored customer support and appointment-setting services can help new businesses establish a strong communication foundation with their clients. However, startups should consider their specific needs and whether they require a more flexible or scalable solution as they grow.
Can
AnswerOne
be considered a good service provider for SMBs?
AnswerOne is well-positioned to support small and medium businesses (SMBs) with their comprehensive service offerings. The company's expertise in providing customer experience solutions and its scalable approach allow SMBs to enhance their customer interactions without overextending their resources. Their commitment to personalized service can help these businesses foster strong client relationships and promote growth.
Can
AnswerOne
be considered a good service provider for enterprises?
AnswerOne is a reliable partner for enterprises and large companies seeking sophisticated customer service solutions. With a significant workforce and a proven track record in key industries, they offer the scalability and advanced technology necessary to handle high volumes of customer interactions. Additionally, their recognition through awards demonstrates their commitment to excellence, making them a strong contender for larger organizations looking for dependable support.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.