AnswerMyPhoneBiz
Customer Experience and Contact Center
Answer My Phone is a multi-award-winning BPO company that provides customer experience and contact center services for healthcare, financial services, retail, and government sectors, known for its UK-based expert and personal service.
Size
1-10
Private
Mission
To provide superior call answering and virtual receptionist services that help businesses improve customer retention and grow revenue.
About
Answer My Phone offers customer experience and contact center services along with sales and lead-generation services for clients in healthcare, banking, retail, and government sectors. The company operates using an onshore model and supports small to medium businesses across the UK.
It is recognized for its award-winning customer service, with a commitment to helping businesses improve customer retention and generate leads efficiently.
Services
Answer My Phone provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, lead research, and appointment setting. These services cover various communication channels and are tailored to support businesses in managing their customer interactions effectively.
Capabilities
Inbound Customer Support
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in healthcare, banking and financial services, retail, and the government sector. It has experience supporting small and medium enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Answer My Phone is known for its UK-based call handling, offering clients a personal and trustworthy service. Its approach includes flexible and bespoke packages, ensuring seamless integration with client operations, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Cardiff, United Kingdom, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a professional environment that emphasizes high-quality customer interactions.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
AnswerMyPhoneBiz
?
AnswerMyPhoneBiz specializes in providing exceptional customer experience and contact center solutions. Their main offerings include inbound customer support, lead research and list building, as well as appointment setting. This comprehensive suite of services is designed to help businesses effectively manage customer interactions and enhance overall satisfaction.
What additional services does
AnswerMyPhoneBiz
provide?
In addition to their primary services, AnswerMyPhoneBiz also offers sales and lead-generation services. This expanded portfolio allows them to assist clients not only in customer support but also in driving revenue growth through effective sales strategies.
When was
AnswerMyPhoneBiz
founded?
AnswerMyPhoneBiz was established in 2010, marking over 13 years of service in the business process outsourcing industry. Since its inception, the company has focused on delivering high-quality customer service and innovative solutions that cater to the needs of various sectors.
What industry verticals does
AnswerMyPhoneBiz
serve?
AnswerMyPhoneBiz serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Government & Public Sector. This broad industry focus allows the company to tailor its services to meet the unique demands of each sector.
What delivery model does
AnswerMyPhoneBiz
offer?
AnswerMyPhoneBiz employs an onshore delivery model, meaning that their services are provided within the same country where their clients are located. This approach ensures high-quality customer interactions, as it allows for better communication and understanding of local market needs.
How many employees and/or seats does
AnswerMyPhoneBiz
have?
AnswerMyPhoneBiz operates with a small workforce, consisting of between 1 to 10 employees. This size enables the company to maintain a personalized approach to client services, fostering strong relationships and ensuring consistent quality in their offerings.
Can
AnswerMyPhoneBiz
be considered a good service provider for startups?
While AnswerMyPhoneBiz does offer services that can benefit startups, their small team size may limit their capacity to scale rapidly with larger demands. However, the personalized service and flexible offerings can be advantageous for new businesses looking to establish a strong customer service foundation without the overhead of a full in-house team.
Can
AnswerMyPhoneBiz
be considered a good service provider for SMBs?
AnswerMyPhoneBiz is particularly well-suited for small and medium-sized businesses. Their flexible service packages and tailored solutions allow these businesses to effectively manage customer interactions and improve retention rates. With a commitment to supporting growth and delivering bespoke services, they provide a valuable resource for SMBs looking to enhance their customer engagement.
Can
AnswerMyPhoneBiz
be considered a good service provider for enterprises?
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