Answermti
Customer Experience and Contact Center
AnswerMTI is a well-established BPO company that provides customer experience and contact center solutions for healthcare, education, government, real estate, and hospitality sectors, known for its 24/7 bilingual support and HIPAA compliance.
Size
1-10
Private
10m-50m
Mission
About
AnswerMTI offers customer experience and contact center solutions along with appointment setting and multilingual support for clients in healthcare, education, government, real estate, and hospitality. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its customer-centric approach, with nearly 40 years of experience in delivering professional live telephone answering services that enhance client relationships and protect brand reputations.
Services
AnswerMTI provides customer experience and contact center solutions supported by appointment setting and multilingual support. These services include 24-hour answering, call patching, and emergency answering services, tailored to support businesses in maintaining continuous communication and operational efficiency.
Capabilities
Inbound Customer Support
Appointment Setting
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, education, government, real estate, and hospitality. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms, ensuring compliance and effective communication.
Unique Stregths
AnswerMTI is known for its 24/7 bilingual support and commitment to customer satisfaction, offering clients cost-effective solutions that drive revenue growth. Its approach includes acting as an extension of clients' teams, ensuring calls are answered in their name and aligned with their branding efforts.
Delivery Footprint
Headquartered in Atlanta, Georgia, the company operates using an onshore delivery model. It serves clients across the United States, with teams strategically located to provide regional coverage and timely support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Government & Public Sector
Real Estate & Property Management
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Answermti
?
Answermti specializes in providing customer experience and contact center solutions, focusing on enhancing client interactions. They offer a range of services including inbound customer support, appointment setting, multilingual support, technical support at both Tier 1 and Tier 2 levels, live chat and messaging support, as well as email support. This comprehensive service portfolio is designed to assist businesses in maintaining effective communication and operational efficiency.
What additional services does
Answermti
provide?
When was
Answermti
founded?
Answermti was established in 1982, marking over 40 years of experience in the customer service industry. Since its inception, the company has evolved to meet the changing needs of its clients, developing a strong reputation in delivering customer-centric solutions.
What industry verticals does
Answermti
serve?
Answermti serves a diverse array of industries including Healthcare & Life Sciences, Education & EdTech, Government & Public Sector, Real Estate & Property Management, and Travel, Hospitality & Leisure. This broad industry focus enables them to tailor their services to meet specific sector requirements.
What delivery model does
Answermti
offer?
Answermti operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows them to offer timely support and maintain a high level of communication and quality assurance for their clients.
How many employees and/or seats does
Answermti
have?
Answermti has a small workforce, with between 1 and 10 employees. This size allows for a personalized approach to service delivery, ensuring that clients receive dedicated attention and tailored solutions.
Can
Answermti
be considered a good service provider for startups?
For startups, Answermti can be a valuable service provider due to its customer-centric approach and ability to offer multilingual and technical support. Their small size allows for personalized service, which can be crucial for new businesses looking to establish their brand identity and build customer loyalty from the outset.
Can
Answermti
be considered a good service provider for SMBs?
Answermti is well-positioned to support small and medium businesses (SMBs) with its flexible service offerings and extensive experience. Their ability to provide tailored customer support solutions can help SMBs enhance their customer relationships and operational efficiency, fostering growth and competitive advantage.
Can
Answermti
be considered a good service provider for enterprises?
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