AnswerLive
Customer Experience and Contact Center
AnswerLive is a call center and BPO agency that provides customer experience and contact center solutions for small businesses in property management and utilities, known for its 24/7 live answering services and flat rate pricing.
Size
201-500
Private
Mission
About
AnswerLive offers customer experience and contact center solutions along with virtual receptionist and help desk services for clients in property management, utilities, and other small businesses. The company operates using an onshore model and supports U.S.-based small enterprises.
It is recognized for its competitive pricing and fast onboarding process, with services tailored to meet the specific needs of various industries.
Services
AnswerLive provides customer experience and contact center solutions, supported by virtual receptionist and help desk services. These services encompass 24/7 live answering, emergency call dispatching, and industry-specific answering solutions, tailored to support small businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Industries Served
The company serves clients in property management, utilities, and other small business sectors. It has experience supporting diverse clients, including country clubs and tech start-ups, with services aligned to industry-specific requirements and operational needs.
Unique Stregths
AnswerLive is known for its flat rate pricing and commitment to high-quality customer service, offering clients seamless integration of services. Its approach includes fast onboarding, typically completed in less than four days, ensuring that businesses can quickly adapt to their answering services.
Delivery Footprint
Headquartered in Gastonia, North Carolina, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing consistent support in various business environments.
Certifications
No items found.
Verticals
Real Estate & Property Management
Energy & Utilities
Clients
No items found.
What's the main service provided by
AnswerLive
?
AnswerLive specializes in delivering customer experience and contact center solutions, complemented by virtual receptionist and help desk services. Their offerings include inbound customer support, outbound telesales and retention, technical support at Tier 1 and Tier 2 levels, as well as customer and marketing analytics. This comprehensive suite of services is designed to help businesses manage their customer interactions efficiently and effectively.
What additional services does
AnswerLive
provide?
When was
AnswerLive
founded?
Founded in 1977, AnswerLive has been in operation for over 46 years. Established with the aim of enhancing customer interactions, the company has evolved to meet the changing needs of its clients while maintaining a strong focus on customer service excellence.
What industry verticals does
AnswerLive
serve?
AnswerLive serves a diverse range of industries, specifically focusing on Real Estate & Property Management, as well as Energy & Utilities. This industry-specific approach allows them to tailor their services to meet the unique demands of each sector effectively.
What delivery model does
AnswerLive
offer?
AnswerLive employs an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach ensures closer collaboration and communication, as well as compliance with local regulations, making it easier for businesses to connect with their customers.
How many employees and/or seats does
AnswerLive
have?
AnswerLive has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a significant volume of customer interactions.
Can
AnswerLive
be considered a good service provider for startups?
AnswerLive can be a valuable service provider for startups, particularly those in need of efficient customer support solutions. With a commitment to fast onboarding and tailored services, startups can quickly integrate AnswerLive’s offerings into their operations, enabling them to focus on growth while ensuring customer interactions are managed professionally.
Can
AnswerLive
be considered a good service provider for SMBs?
AnswerLive is particularly well-suited for small and medium businesses, as it offers scalable services that can grow with the company. Their expertise in providing customized customer experience solutions allows SMBs to enhance their customer service capabilities without the need for substantial internal resources, making them a reliable partner for businesses looking to expand.
Can
AnswerLive
be considered a good service provider for enterprises?
While AnswerLive is primarily focused on serving small to medium-sized businesses, their structured approach and comprehensive service offerings can also provide support to larger companies. However, enterprises may find their solutions more aligned with specific needs rather than extensive enterprise-level requirements, as their strengths lie in delivering personalized service and rapid onboarding.
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