Answering Specialists
Customer Experience and Contact Center
Answering Specialists, Inc. is a professional telephone answering service that provides customer experience and contact center solutions for healthcare, retail, and non-profit sectors, known for its flexible contract terms and high-quality live operator support.
Size
11-50
Private
Mission
About
Answering Specialists, Inc. offers customer experience and contact center solutions along with 24/7 live answering, voicemail, and order processing services for clients in healthcare, retail, and non-profit sectors. The company operates using an onshore model and supports businesses across North America.
It is recognized for its customer-centric approach, with a highly trained team of operators ensuring quality interactions and flexible service terms that allow clients to cancel without penalty.
Services
Answering Specialists, Inc. provides customer experience and contact center solutions supported by 24/7 live answering, voicemail services, and order processing. These services cover real-time call handling, message delivery, and appointment scheduling, tailored to support businesses needing reliable client communication.
Capabilities
Inbound Customer Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, retail, and non-profit sectors. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, ensuring effective communication management.
Unique Stregths
Answering Specialists, Inc. is known for its flexible contract terms and rigorous operator training process, offering clients a commitment to quality and reliability. Its approach includes a three-tier hiring and training process that ensures exceptional customer interactions, helping deliver consistency at scale.
Delivery Footprint
Headquartered in Bonners Ferry, Idaho, the company operates using an onshore delivery model. It serves clients across North America, with teams dedicated to maintaining high standards of service quality.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Answering Specialists
?
Answering Specialists specializes in providing comprehensive customer experience and contact center solutions. Their offerings include 24/7 live answering, voicemail services, and order management and fulfillment. This allows businesses to effectively manage client communications and ensure seamless service delivery, tailored to their specific needs.
What additional services does
Answering Specialists
provide?
When was
Answering Specialists
founded?
Answering Specialists was established in 1985, marking nearly four decades of experience in the customer service industry. Founded with a commitment to delivering exceptional client interactions, the company has evolved to meet the changing needs of its customers while maintaining a strong focus on quality and reliability.
What industry verticals does
Answering Specialists
serve?
Answering Specialists serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences, Retail & e-Commerce, and Non-Profit & NGOs. This specialization enables the company to provide tailored support that addresses the unique communication needs within these sectors.
What delivery model does
Answering Specialists
offer?
Answering Specialists utilizes an onshore delivery model, which means that their services are provided from within the United States. This approach ensures high-quality customer interactions and effective management of client communications, as the company relies on local teams that are familiar with the specific cultural and operational contexts of their clients.
How many employees and/or seats does
Answering Specialists
have?
Answering Specialists has a workforce comprising between 11 to 50 employees. This range indicates a small to medium-sized team, which allows for personalized service and close collaboration with clients, enhancing the overall customer experience.
Can
Answering Specialists
be considered a good service provider for startups?
Can
Answering Specialists
be considered a good service provider for SMBs?
Answering Specialists is well-suited for small and medium businesses, providing scalable solutions that can grow alongside their clients. Their customer-centric approach, combined with flexible contract terms, allows SMBs to adapt services as their needs evolve, ensuring they receive the support necessary for effective communication management.
Can
Answering Specialists
be considered a good service provider for enterprises?
While Answering Specialists primarily serves small to medium-sized businesses, their structured approach and commitment to quality could potentially benefit larger enterprises seeking reliable customer service solutions. However, enterprises should consider their specific needs and whether a more robust provider with extensive scalability may be more suitable for complex and high-volume requirements.
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