Answering Service Care
Customer Experience and Contact Center
Answering Service Care is a family-owned live telephone answering service that provides customer experience and contact center solutions for healthcare, insurance, education, and small businesses, known for its commitment to exceptional service and family-oriented culture.
Size
Private
Mission
To provide exceptional customer service with care, compassion, efficiency, and professionalism.
About
Answering Service Care offers customer experience and contact center solutions along with 24/7 live phone answering and appointment setting for clients in healthcare, insurance, education, and small businesses. The company operates using an onshore model and supports businesses nationwide.
It is recognized for its award-winning service excellence, with nearly 200 trained professionals dedicated to providing compassionate and efficient customer interactions.
Services
Answering Service Care provides customer experience and contact center solutions, supported by 24/7 live phone answering and appointment setting. These services include inbound customer support, lead qualification, and live chat, tailored to support businesses in managing customer interactions effectively.
Capabilities
Inbound Customer Support
Appointment Setting
Lead Research & List Building
Multi-function Service Desk
Live Chat & Messaging Support
Industries Served
The company serves clients in healthcare, insurance, education, and small businesses. It has experience supporting a diverse range of industries with services aligned to specific requirements, ensuring compliance with standards such as HIPAA and PCI.
Unique Stregths
Answering Service Care is known for its family-oriented approach and commitment to exceptional customer service, offering clients a compassionate and professional experience. Its operational practices include a dedicated team of trained professionals and a focus on teamwork, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Margate, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a supportive environment that prioritizes client needs and satisfaction.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Education & EdTech
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Answering Service Care
?
Answering Service Care specializes in delivering exceptional customer experience and contact center solutions. Their services encompass a wide range of offerings including inbound customer support, appointment scheduling, lead research and list building, as well as multi-function service desk capabilities. Additionally, they provide live chat and messaging support, ensuring a comprehensive approach to managing customer interactions effectively.
What additional services does
Answering Service Care
provide?
When was
Answering Service Care
founded?
Established in 1974, Answering Service Care has been in operation for 50 years, showcasing a wealth of experience in the customer service industry. Since its founding, the company has developed a strong reputation for its commitment to delivering high-quality support and fostering positive client relationships.
What industry verticals does
Answering Service Care
serve?
Answering Service Care serves a diverse array of industries including Healthcare & Life Sciences, Insurance, Education & EdTech, as well as Non-Profit & NGOs. This broad focus allows them to tailor their services to meet the specific needs of various sectors, ensuring compliance with industry standards and enhancing customer experiences.
What delivery model does
Answering Service Care
offer?
Answering Service Care utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients, in this case, the United States. This approach allows for better communication, faster response times, and a nuanced understanding of local markets, ultimately leading to improved customer satisfaction and operational efficiency.
How many employees and/or seats does
Answering Service Care
have?
Can
Answering Service Care
be considered a good service provider for startups?
Can
Answering Service Care
be considered a good service provider for SMBs?
Answering Service Care is well-suited for small and medium businesses (SMBs) due to its flexible service offerings and dedicated support. The company understands the unique challenges that SMBs face and provides tailored solutions that can scale alongside their growth. With a focus on compassionate customer interactions and a strong team of trained professionals, SMBs can rely on their expertise to enhance customer relations and drive business success.
Can
Answering Service Care
be considered a good service provider for enterprises?
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