Answering Innovations
Customer Experience and Contact Center
Answering Innovations is a leading provider of customer experience and contact center solutions for healthcare and property management, known for its 24/7 live answering services and US-based support.
Size
1-10
Private
1m-10m
Mission
About
Answering Innovations offers customer experience and contact center solutions along with virtual receptionist and inbound call center services for clients in healthcare and property management. The company operates using an onshore delivery model and supports businesses across various sectors.
It is recognized for its experienced US-based agents, with a commitment to delivering professional and reliable telephone answering services that enhance customer engagement.
Services
Answering Innovations provides customer experience and contact center solutions supported by virtual receptionist and inbound call center services. These services include 24/7 live telephone answering, order taking, and technical support, tailored to support businesses in maintaining continuous customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare and property management. It has experience supporting small businesses and specialized industries with services aligned to their unique requirements and operational needs.
Unique Stregths
Answering Innovations is known for its reliable and friendly US-based live answering services, offering clients the advantage of professional phone handling without the costs associated with traditional receptionists. Its approach includes customizable solutions that ensure businesses never miss a call, enhancing customer satisfaction and service quality.
Delivery Footprint
Headquartered in Madison, Wisconsin, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing consistent and high-quality support tailored to client specifications.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Answering Innovations
?
Answering Innovations specializes in customer experience and contact center solutions, providing a range of services focused on enhancing client interactions. Their offerings include inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, as well as order management and fulfillment services. This comprehensive service portfolio is designed to help businesses maintain consistent customer engagement and operational efficiency.
What additional services does
Answering Innovations
provide?
When was
Answering Innovations
founded?
Answering Innovations was established in 1977, marking over 46 years of experience in the customer service industry. This long-standing presence underscores the company's commitment to delivering high-quality solutions tailored to the evolving needs of its clients.
What industry verticals does
Answering Innovations
serve?
The company primarily serves clients in the Healthcare & Life Sciences and Real Estate & Property Management sectors. This focus allows Answering Innovations to tailor its services specifically to the unique requirements and operational needs of these verticals.
What delivery model does
Answering Innovations
offer?
Answering Innovations operates using an onshore delivery model, meaning that all services are provided from within the United States. This approach ensures that clients receive support from US-based agents, which can enhance communication and service quality. Onshore services typically allow for closer alignment with client business hours and cultural nuances, fostering more effective interactions with customers.
How many employees and/or seats does
Answering Innovations
have?
Answering Innovations has a small workforce, employing between 1 to 10 individuals. This size allows for a highly personalized level of service, where team members are closely attuned to the specific needs of their clients.
Can
Answering Innovations
be considered a good service provider for startups?
While Answering Innovations has the capacity to support startups, its small team size may limit scalability for rapidly growing companies. However, their specialized services in customer experience and contact center solutions can be particularly beneficial for new businesses looking to establish strong customer relations from the outset. Startups in niche markets, especially in healthcare or property management, may find tailored support that aligns well with their operational needs.
Can
Answering Innovations
be considered a good service provider for SMBs?
Answering Innovations is a viable service provider for small and medium-sized businesses (SMBs). Their focus on personalized customer service and flexible solutions can help SMBs enhance customer engagement without the overhead costs of traditional in-house staffing. The company's experience in sectors like healthcare and property management further positions them as a supportive partner for growing businesses seeking to improve their service offerings.
Can
Answering Innovations
be considered a good service provider for enterprises?
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