Answering 365
Customer Experience and Contact Center
Answering365 is an award-winning call center that provides customer experience and contact center solutions for healthcare and life sciences, known for its 24/7 availability and exceptional caller experiences.
Size
1K-5K
Private
Mission
To support businesses by providing reliable answering services that enhance their operations.
About
Answering365 offers customer experience and contact center solutions along with inbound customer support and appointment setting for clients in healthcare and life sciences. The company operates using an onshore model and supports a diverse range of clients from startups to multinational organizations.
It is recognized for its award-winning service quality, with a strong emphasis on live answering and professional virtual receptionist support that ensures no calls or messages are missed.
Services
Answering365 provides customer experience and contact center solutions supported by inbound customer support and appointment setting. These services cover live call answering, message taking, and urgent dispatch, tailored to support clients' needs for seamless communication and business continuity.
Capabilities
Inbound Customer Support
Multilingual Support
Appointment Setting
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting various sectors, including medical, legal, and home services, with services aligned to industry-specific requirements and technology platforms such as the Startel telephony system.
Unique Stregths
Answering365 is known for its exceptional caller experiences, offering clients reliable, live answering services that enhance customer satisfaction. Its approach includes employing professionally trained virtual receptionists and utilizing advanced technology, which helps deliver consistency and professionalism at scale.
Delivery Footprint
Headquartered in Los Angeles, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to providing 24/7 support to ensure uninterrupted communication.
Certifications
Minority Business Enterprise
Women-Owned Business
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
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What's the main service provided by
Answering 365
?
Answering 365 specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus includes inbound customer support, which encompasses live call answering and message taking, as well as appointment setting, order management, and fulfillment. This array of services is designed to ensure seamless communication for businesses, enhancing operational efficiency and customer satisfaction.
What additional services does
Answering 365
provide?
When was
Answering 365
founded?
Answering 365 was established in 1989, marking over 34 years in the industry. Since its inception, the company has evolved to become a recognized provider of customer experience solutions, adapting to the changing needs of businesses and advancing technology while maintaining a commitment to quality service.
What industry verticals does
Answering 365
serve?
Answering 365 primarily serves the Healthcare & Life Sciences and Non-Profit & NGOs sectors. This focus allows the company to tailor its services to meet the specific needs and challenges of these industries, ensuring that clients receive specialized support that is both relevant and effective.
What delivery model does
Answering 365
offer?
Answering 365 operates using an onshore delivery model, which means that their services are provided from within the United States. This approach facilitates closer communication and collaboration with clients, ensuring that support is readily available and aligned with local business practices and regulatory requirements.
How many employees and/or seats does
Answering 365
have?
Answering 365 has a workforce size ranging between 1,000 to 5,000 employees. This robust team structure enables the company to provide extensive support and maintain high standards of service across its various offerings, ensuring that clients receive the attention and resources they need.
Can
Answering 365
be considered a good service provider for startups?
Answering 365 can be a suitable service provider for startups, particularly those within the healthcare and life sciences sectors. With their extensive range of inbound customer support and appointment setting services, startups can leverage Answering 365's expertise to establish efficient communication channels and enhance customer interactions right from the outset. The company's commitment to live answering ensures that startups can maintain a professional image while focusing on growth.
Can
Answering 365
be considered a good service provider for SMBs?
Answering 365 is well-positioned to support small and medium businesses (SMBs) due to its scalable services and flexible delivery model. Their experience in providing tailored customer experience solutions allows SMBs to access high-quality support without the overhead of managing in-house teams. With a focus on reliability and customer satisfaction, Answering 365 can help SMBs grow by ensuring that they never miss a call or message, thereby enhancing customer engagement and operational efficiency.
Can
Answering 365
be considered a good service provider for enterprises?
Answering 365 is an excellent choice for enterprises and large organizations looking for a reliable service provider. With a significant workforce and a strong emphasis on professional virtual receptionist support, the company is equipped to handle high volumes of customer interactions seamlessly. Additionally, their certifications as a Minority Business Enterprise and Women-Owned Business highlight their commitment to quality and diversity, making them an appealing partner for enterprises that value corporate social responsibility alongside exceptional service delivery.
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