AnswerHero
Customer Experience and Contact Center
AnswerHero is a leading answering service company that provides customer experience and contact center solutions for healthcare, legal, and real estate sectors, known for its commitment to excellence through direct ownership of call centers.
Size
51-200
Private
Mission
To provide the highest quality bilingual answering service that fosters business growth through superior training and advanced technology.
About
AnswerHero offers customer experience and contact center solutions along with appointment setting and multilingual support for clients in healthcare, legal, and real estate industries. The company operates using an onshore delivery model and supports businesses of all sizes.
It is recognized for its fully bilingual agents and personalized service, ensuring high-quality call management tailored to each client's unique needs.
Services
AnswerHero provides customer experience and contact center solutions supported by appointment setting and multilingual support. These services cover live call answering, message taking, and lead capture, and are tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Appointment Setting
Multilingual Support
Industries Served
The company serves clients in healthcare, legal, real estate, and other sectors. It has experience supporting small businesses to multi-million-dollar corporations with services aligned to industry-specific requirements and technology platforms such as popular scheduling and communication tools.
Unique Stregths
AnswerHero is known for its commitment to excellence through direct ownership of its call centers, offering clients personalized service and full control over training and quality. Its approach includes 24/7 availability with fully bilingual agents, ensuring every call is professionally handled without automated messages.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore delivery model. It serves clients across various industries, with teams working in a hybrid environment to meet client needs effectively.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
AnswerHero
?
AnswerHero specializes in delivering high-quality customer experience and contact center solutions. Their primary services include inbound customer support, appointment setting, and multilingual support, ensuring that clients receive tailored assistance that meets their specific needs across various industries.
What additional services does
AnswerHero
provide?
When was
AnswerHero
founded?
Established in 2008, AnswerHero has been providing exceptional customer support solutions for over 15 years. Since its inception, the company has focused on enhancing customer experiences through innovation and dedicated service.
What industry verticals does
AnswerHero
serve?
AnswerHero serves a diverse range of industries, specifically focusing on Healthcare & Life Sciences and Real Estate & Property Management. Their expertise in these sectors allows them to tailor their services effectively to meet the unique demands of clients within these fields.
What delivery model does
AnswerHero
offer?
AnswerHero operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer management of quality and training, ensuring that clients receive attentive and personalized support without the complexities often associated with offshore services.
How many employees and/or seats does
AnswerHero
have?
AnswerHero has a workforce comprising between 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the capability to handle a variety of client needs effectively.
Can
AnswerHero
be considered a good service provider for startups?
While AnswerHero has the resources to support startups, their service offerings may be more beneficial for small to medium businesses looking for a reliable partner. Startups might find their bilingual support and appointment setting services advantageous, especially in establishing customer relationships early on. However, startups should consider their specific needs and budget when assessing the suitability of AnswerHero.
Can
AnswerHero
be considered a good service provider for SMBs?
AnswerHero is well-positioned to be an effective service provider for small and medium businesses. Their range of services, including multilingual support and appointment setting, can greatly aid SMBs in enhancing customer interactions and managing growth. With a commitment to personalized service and onshore support, they can adapt their offerings to meet the evolving needs of growing businesses.
Can
AnswerHero
be considered a good service provider for enterprises?
AnswerHero's capabilities make it a suitable partner for enterprises and large companies seeking reliable customer support solutions. Their experience in handling diverse client needs, combined with their focus on quality control through onshore operations, ensures that large organizations can trust them to manage complex customer interactions effectively. Their bilingual agents further enable them to cater to a broader audience, enhancing enterprise communication strategies.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.