AnswerFirst
Customer Experience and Contact Center
AnswerFirst Communications, Inc. is a premier provider of customer experience and contact center solutions for retail and e-commerce, known for its 24/7 live answering services delivered by U.S.-based professionals.
Size
201-500
Private
Mission
To ensure stakeholder success through sound economic, social, and environmental policies, driving global growth.
About
AnswerFirst Communications, Inc. offers customer experience and contact center solutions along with virtual receptionist services for clients in retail and e-commerce. The company operates using an onshore delivery model and supports businesses across the United States.
It is recognized for its commitment to high-quality customer service, with a team of fully trained U.S.-based personnel ensuring reliability and trust.
Services
AnswerFirst Communications, Inc. provides customer experience and contact center solutions supported by virtual receptionist services and specific offerings such as inbound customer support, lead research, and order management. These services cover various communication channels, including phone, email, and chat, and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Lead Research & List Building
Appointment Setting
Order Management & Fulfilment
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
AnswerFirst is known for its 24/7 availability and commitment to employee happiness, which translates into exceptional service for clients. Its approach includes customized solutions and a focus on integrity and accountability, helping deliver consistent quality at scale.
Delivery Footprint
Headquartered in Tampa, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with a team of customer service professionals dedicated to maintaining high standards of service and support.
Certifications
No items found.
Verticals
Retail & e-Commerce
Government & Public Sector
Clients
No items found.
What's the main service provided by
AnswerFirst
?
AnswerFirst specializes in providing customer experience and contact center solutions, including comprehensive virtual receptionist services. Their offerings encompass inbound customer support, lead research and list building, appointment setting, as well as order management and fulfillment. This diverse range of services is designed to enhance customer engagement and operational efficiency across multiple communication channels such as phone, email, and chat.
What additional services does
AnswerFirst
provide?
When was
AnswerFirst
founded?
AnswerFirst was established in 1998, which means the company has been in operation for over 25 years. Since its inception, AnswerFirst has dedicated itself to delivering high-quality customer service solutions, establishing a strong presence in the contact center industry.
What industry verticals does
AnswerFirst
serve?
AnswerFirst primarily serves clients in the Retail & e-Commerce and Government & Public Sector industries. Their focus on these verticals allows them to tailor their services to meet the specific needs and challenges faced by businesses in these sectors.
What delivery model does
AnswerFirst
offer?
AnswerFirst operates using an onshore delivery model, which means that their services are provided from within the United States rather than through offshore or nearshore locations. This approach enables them to ensure high-quality service and effective communication, as their team of customer service professionals is based in the same country as their clients.
How many employees and/or seats does
AnswerFirst
have?
AnswerFirst employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size allows them to maintain a balance between personalized service and operational scalability, enabling them to effectively meet the needs of their diverse clientele.
Can
AnswerFirst
be considered a good service provider for startups?
Can
AnswerFirst
be considered a good service provider for SMBs?
AnswerFirst is well-suited to support small and medium-sized businesses. With a range of services specifically designed to enhance customer engagement and operational efficiency, they provide the flexibility and scalability that SMBs require. Their experience in catering to the unique challenges faced by smaller enterprises positions them as a valuable partner for growth and customer satisfaction.
Can
AnswerFirst
be considered a good service provider for enterprises?
While AnswerFirst is primarily focused on serving small to medium-sized businesses, they also have the capability to support larger enterprises, particularly in terms of reliability and service quality. Their commitment to 24/7 availability and customized solutions can appeal to larger organizations looking for dependable customer service support. However, their size and service offerings may be better aligned with the needs of smaller clients.
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