AnswerConnect
Customer Experience and Contact Center
AnswerConnect is a telecommunications company that provides customer experience and contact center services for technology and SaaS, known for its 24/7 live answering capabilities and remote workforce model.
Size
11-50
Private
Mission
About
AnswerConnect offers customer experience and contact center services along with virtual receptionist and appointment scheduling for clients in technology, SaaS, hospitality, and small to medium-sized businesses. The company operates using a remote work-from-home model and supports clients globally.
It is recognized for its commitment to sustainability and flexibility, with a focus on maintaining high-quality customer service through a distributed workforce.
Services
AnswerConnect provides customer experience and contact center services supported by virtual receptionist services and level 1 help desk support. These services cover inbound customer support, live chat, email support, and appointment setting, tailored to support businesses in maintaining a human connection with their customers at all times.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Technical Support (Tier 1/2)
Appointment Setting
Multilingual Support
Industries Served
The company serves clients in technology, SaaS, hospitality, and various small to medium-sized businesses. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms such as Salesforce, Zoho, and Zendesk.
Unique Stregths
AnswerConnect is known for its 24/7 live answering services, offering clients the ability to capture leads and support customers anytime, anywhere. Its approach includes a remote work model that enhances sustainability and flexibility, allowing for a broader talent pool and reduced operational costs.
Delivery Footprint
Headquartered in Portland, Oregon, the company operates using a remote work-from-home delivery model. It serves clients across various regions, with teams working in distributed environments to meet client needs effectively.
Certifications
No items found.
Verticals
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
AnswerConnect
?
AnswerConnect specializes in customer experience and contact center solutions, focusing on enhancing client interactions with their customers. The company provides a comprehensive suite of services including inbound customer support, live chat and messaging assistance, email support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer appointment setting and multilingual support, ensuring businesses can maintain effective communication with their clientele across various channels.
What additional services does
AnswerConnect
provide?
When was
AnswerConnect
founded?
AnswerConnect was established in 2002, and as of 2024, the company has been in operation for 22 years. Over this time, it has built a robust reputation in the customer experience sector, adapting to the evolving needs of its clients.
What industry verticals does
AnswerConnect
serve?
AnswerConnect serves a diverse range of industries, primarily focusing on Technology & SaaS, Travel, and Hospitality & Leisure. This sector-specific expertise allows the company to tailor its services to meet the unique demands of its clients across these verticals.
What delivery model does
AnswerConnect
offer?
AnswerConnect employs an offshore and work-from-home delivery model, which enables them to provide services from various locations while utilizing a remote workforce. This approach allows for flexibility and scalability, catering to clients' needs without the constraints of traditional on-site operations.
How many employees and/or seats does
AnswerConnect
have?
AnswerConnect has a workforce consisting of approximately 11 to 50 employees. This size enables the company to maintain a personalized service approach while also ensuring that they can adapt quickly to the demands of their clients.
Can
AnswerConnect
be considered a good service provider for startups?
While AnswerConnect's services can be beneficial for startups, the company is particularly well-suited for small to medium-sized businesses. Startups may find value in its flexible service offerings and the ability to scale support as they grow. However, startups with highly specialized needs might require more tailored solutions that could exceed the general offerings of AnswerConnect.
Can
AnswerConnect
be considered a good service provider for SMBs?
AnswerConnect is an excellent service provider for small and medium-sized businesses, thanks to its extensive range of customer support services and its adaptable delivery model. The company’s commitment to high-quality service and its experience in supporting various sectors make it a reliable partner for SMBs looking to enhance customer engagement and operational efficiency.
Can
AnswerConnect
be considered a good service provider for enterprises?
While AnswerConnect primarily focuses on small to medium-sized businesses, larger enterprises may also benefit from their offerings, especially in terms of flexible support options. However, enterprises with complex or highly specific requirements might seek providers with more extensive resources and certifications tailored to large-scale operations.
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