Answer Midwest
Customer Experience and Contact Center
Answer Midwest is a telecommunications company that provides customer experience and contact center services for healthcare and life sciences, known for its HIPAA-compliant operations and 24/7 support.
Size
11-50
Public
10m-50m
Mission
About
Answer Midwest offers customer experience and contact center services along with appointment management and multilingual support for clients in healthcare and life sciences. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its strong company culture and commitment to high-quality customer service, with a team of extensively trained operators dedicated to meeting client needs.
Services
Answer Midwest provides customer experience and contact center services, supported by appointment management and multilingual support. These services include inbound customer support, data collection, and call dispatching, tailored to support businesses' communication needs, especially in the healthcare sector.
Capabilities
Inbound Customer Support
Multilingual Support
Appointment Setting
Data Collection & Survey Programming
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting medical professionals and businesses that require immediate responsiveness and secure communication, ensuring compliance with industry standards such as HIPAA.
Unique Stregths
Answer Midwest is known for its family-like company culture and commitment to employee well-being, offering clients a dedicated team of trained operators. Its approach includes 24/7 support and a focus on compassionate management, which helps deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Alton, Illinois, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a supportive and inclusive environment to meet diverse business needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Answer Midwest
?
Answer Midwest specializes in providing customer experience and contact center services tailored to meet the needs of clients in the healthcare and life sciences sectors. Their offerings include inbound customer support, multilingual assistance, appointment setting, and data collection and survey programming, ensuring comprehensive support for businesses that require efficient communication and service delivery.
What additional services does
Answer Midwest
provide?
When was
Answer Midwest
founded?
Answer Midwest was established in 1946, marking over 77 years of experience in the customer service industry. The company's long history reflects its commitment to evolving and adapting to meet the needs of its clientele, particularly in the healthcare and life sciences fields.
What industry verticals does
Answer Midwest
serve?
Answer Midwest serves primarily the Healthcare & Life Sciences sectors. This focus allows the company to leverage its expertise in supporting medical professionals and organizations that prioritize secure and responsive communication, ensuring compliance with critical industry standards.
What delivery model does
Answer Midwest
offer?
Answer Midwest employs an onshore delivery model, meaning that their services are provided entirely within the United States. This approach allows for closer oversight, improved communication, and a deeper understanding of local client needs, enhancing service quality and client satisfaction.
How many employees and/or seats does
Answer Midwest
have?
Answer Midwest has a workforce ranging from 11 to 50 employees. This size enables the company to maintain a close-knit team environment, fostering collaboration and ensuring a high level of personal attention to client needs.
Can
Answer Midwest
be considered a good service provider for startups?
While Answer Midwest has a strong service portfolio, its focus on the healthcare and life sciences sectors may limit its appeal to startups outside these industries. However, the company’s commitment to high-quality customer service could benefit startups in these verticals that require reliable support as they scale their operations.
Can
Answer Midwest
be considered a good service provider for SMBs?
Answer Midwest is well-suited for small and medium businesses, particularly those in the healthcare and life sciences fields. Their scalable service offerings, combined with a dedicated team and an onshore delivery model, allow SMBs to receive personalized support that can adapt to their growth and changing needs.
Can
Answer Midwest
be considered a good service provider for enterprises?
Answer Midwest can be a viable partner for enterprises, especially those needing specialized support in healthcare and life sciences. Their established reputation, as evidenced by awards for customer service excellence, along with their experienced team and onshore operations, positions them well to handle the sophisticated needs of larger organizations.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.