Answer Center
Customer Experience and Contact Center
Answer Center is a US-based company that provides business-to-business telephone answering support for various industries, known for its high-quality customer service and personalized attention.
Size
1-10
Private
1m-10m
Mission
To provide high-quality customer service with personalized attention for small businesses.
About
Answer Center offers business-to-business telephone answering support along with virtual reception services for clients in real estate, financial services, legal services, medical services, and non-profit organizations. The company operates using an onshore model and supports clients across multiple locations.
It is recognized for its commitment to high-quality customer service, with over 40 years of experience in providing tailored solutions that integrate seamlessly with clients' existing systems.
Services
Answer Center provides business-to-business telephone answering support, supported by virtual reception services and appointment setting. These services cover 24/7 live receptionists, ensuring messages are delivered promptly through various channels such as text, email, and voicemail. Each solution is customized to meet the unique needs of clients, ensuring seamless integration with their existing workflows.
Capabilities
Inbound Customer Support
Appointment Setting
Industries Served
The company serves clients in real estate, financial services, legal services, medical services, and non-profit organizations. It has experience supporting small businesses and diverse industries with services aligned to their specific customer service requirements.
Unique Stregths
Answer Center is known for its high-quality customer service and personalized attention, offering clients customized plans that cater to their unique needs. Its approach includes 24/7 availability and guaranteed message delivery, which helps deliver consistency and reliability in customer interactions.
Delivery Footprint
Headquartered in Virginia Beach, Virginia, the company operates using an onshore delivery model. It serves clients across the United States, with a dedicated team of 11-50 staff members focused on maintaining high service quality.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Answer Center
?
Answer Center specializes in enhancing customer experiences through its primary service of customer experience and contact center solutions. They offer a variety of supporting services, including inbound customer support and appointment setting. With their team of dedicated professionals, they ensure that all client interactions are handled with care, providing 24/7 live receptionists who facilitate message delivery via text, email, and voicemail. This tailored approach allows businesses to seamlessly integrate these services into their existing operations.
What additional services does
Answer Center
provide?
When was
Answer Center
founded?
Answer Center was established in 1980, making it a well-respected player in the customer service industry with over 44 years of experience. Since its inception, the company has focused on delivering high-quality customer support and has adapted its services to meet the evolving needs of small businesses across various sectors.
What industry verticals does
Answer Center
serve?
What delivery model does
Answer Center
offer?
Answer Center employs an onshore and nearshore delivery model to provide its services. An onshore delivery model means that the company's operations are conducted within the same country as their clients, ensuring effective communication and cultural alignment. Nearshore services may involve working with clients in neighboring countries, allowing for more flexibility and cost-effectiveness while maintaining quality service. This approach helps Answer Center offer reliable support to its diverse client base throughout the United States.
How many employees and/or seats does
Answer Center
have?
Answer Center operates with a small team, employing between 1 and 10 individuals. This intimate workforce allows for a personalized approach to client interactions, ensuring that each customer receives dedicated attention and tailored solutions that meet their specific needs.
Can
Answer Center
be considered a good service provider for startups?
For startups, Answer Center can be a valuable service provider due to its focus on high-quality customer service and personalized attention. Being a smaller company, they are equipped to offer tailored solutions that can adapt to the dynamic needs of new businesses. Their 24/7 availability and customized service plans can help startups establish a strong customer service foundation without overwhelming them with unnecessary complexities.
Can
Answer Center
be considered a good service provider for SMBs?
Answer Center is particularly well-suited for small and medium-sized businesses (SMBs). With their extensive experience in providing customized customer service solutions, they understand the unique challenges that SMBs face and offer flexible plans that can easily scale with the business's growth. Their commitment to high-quality service ensures that small businesses receive the support they need to enhance customer satisfaction and build lasting relationships.
Can
Answer Center
be considered a good service provider for enterprises?
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