Answer AnyTime
Customer Experience and Contact Center
Answer AnyTime is a full-service telecommunications company that provides customer experience and contact center solutions for healthcare, government, and hospitality sectors, known for its 24/7 professional answering services and customized communication solutions.
Size
1-10
Public
1m-10m
Mission
About
Answer AnyTime offers customer experience and contact center solutions along with virtual receptionist and telecommunications services for clients in healthcare, government, and hospitality. The company operates using an onshore model and supports businesses worldwide.
It is recognized for its extensive industry experience, with dedicated professional staff ensuring high-quality customer interactions and satisfaction.
Services
Answer AnyTime provides customer experience and contact center solutions supported by virtual receptionist and telecommunications services. These services cover inbound customer support, outbound telesales, live chat, email support, and order management, tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, government, and hospitality sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and operational efficiency.
Unique Stregths
Answer AnyTime is known for its 24/7 professional answering services and customized communication solutions, offering clients a reliable partner for enhancing customer engagement. Its approach includes dedicated, professional staff who represent client companies at the highest level, ensuring excellent customer interactions.
Delivery Footprint
Headquartered in Babylon, New York, the company operates using an onshore delivery model. It serves clients across various regions, with teams working in local environments to ensure effective communication and support.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Answer AnyTime
?
Answer AnyTime specializes in providing comprehensive customer experience and contact center solutions. Their main offerings encompass a variety of services including inbound customer support, outbound telesales and retention, live chat and messaging support, email support, as well as order management and fulfillment. This diverse range ensures that clients receive tailored support that meets their unique operational requirements.
What additional services does
Answer AnyTime
provide?
When was
Answer AnyTime
founded?
Answer AnyTime was established in 1987, which means the company has been in operation for over 36 years. Since its inception, it has grown to become a recognized player in the customer experience and contact center solutions space, leveraging its extensive industry experience to serve a diverse clientele.
What industry verticals does
Answer AnyTime
serve?
Answer AnyTime caters to several key industries, specifically focusing on Healthcare & Life Sciences, Government & Public Sector, and Travel, Hospitality & Leisure. This targeted approach allows the company to provide specialized services that align closely with the distinct needs of these sectors.
What delivery model does
Answer AnyTime
offer?
Answer AnyTime employs an onshore delivery model, meaning that their services are provided from within the United States. This approach facilitates effective communication and support, as teams operate in local environments, ensuring that clients benefit from a higher level of service and responsiveness.
How many employees and/or seats does
Answer AnyTime
have?
Answer AnyTime has a small workforce, comprising between 1 and 10 employees. This size enables the company to maintain a close-knit team that can deliver personalized services and adapt quickly to client needs.
Can
Answer AnyTime
be considered a good service provider for startups?
While Answer AnyTime has a small team and a comprehensive service portfolio, it may not be the ideal partner for startups looking for extensive scalability. However, their specialized customer support services can provide valuable assistance to new businesses in establishing effective communication channels and enhancing customer engagement from the outset.
Can
Answer AnyTime
be considered a good service provider for SMBs?
Answer AnyTime is well-suited for small and medium businesses (SMBs) seeking reliable customer support solutions. With their range of services, including inbound support and order management, they offer tailored solutions that can help SMBs grow and adapt to changing market demands. Their onshore delivery model also ensures that clients receive timely and effective support.
Can
Answer AnyTime
be considered a good service provider for enterprises?
Given its small size and focus on specialized services, Answer AnyTime may not cater directly to the complex needs of large enterprises. However, their experience in industries like healthcare and government, along with their awards for excellence, suggests a commitment to quality service. For larger companies, they might be better positioned as a complementary service provider rather than the primary contact center solution.
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