Answer America
Customer Experience and Contact Center
Answer America is a leading telecommunications provider that provides customer experience and contact center solutions for real estate and property management, known for its 24/7 availability and advanced technology integration.
Size
51-200
Private
Mission
About
Answer America offers customer experience and contact center solutions along with telephone answering and inbound telemarketing services for clients in real estate and property management. The company operates using an onshore delivery model and supports small businesses and enterprises across the United States.
It is recognized for its 'Pay as You Go' service model, with a commitment to managing over 300,000 messages monthly and providing reliable, professional support.
Services
Answer America provides customer experience and contact center solutions supported by telephone answering and inbound telemarketing services. These services cover live call answering and message taking, and are tailored to support businesses needing flexible, scalable communication solutions.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Industries Served
The company serves clients in real estate and property management. It has experience supporting small businesses and enterprises with services aligned to industry-specific requirements and technology platforms that enhance customer engagement.
Unique Stregths
Answer America is known for its 24/7 availability and commitment to customer satisfaction, offering clients a reliable communication partner. Its approach includes a 'Pay as You Go' message-taking system, which allows for customization based on client needs and budget.
Delivery Footprint
Headquartered in Gresham, Oregon, the company operates using an onshore delivery model. It serves clients across the United States, with teams dedicated to ensuring quality service and effective communication.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Answer America
?
Answer America specializes in delivering customer experience and contact center solutions, primarily focusing on inbound customer support. Their offerings include live chat and messaging support, ensuring that businesses receive comprehensive communication services tailored to their needs.
What additional services does
Answer America
provide?
When was
Answer America
founded?
Answer America was established in 2015, which means the company has been operating for approximately 9 years as of 2024. Since its inception, it has grown to provide valuable customer service solutions to a variety of clients.
What industry verticals does
Answer America
serve?
The company primarily serves the Real Estate & Property Management sectors. This focus enables Answer America to tailor its services to meet the specific needs and challenges faced by businesses operating within these industries.
What delivery model does
Answer America
offer?
Answer America employs an onshore delivery model, meaning that its services are provided by teams located within the United States. This approach allows for greater control over quality and communication, as the support teams are familiar with local customer expectations and nuances.
How many employees and/or seats does
Answer America
have?
Answer America has a workforce consisting of between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a significant volume of customer interactions.
Can
Answer America
be considered a good service provider for startups?
Answer America can be a suitable service provider for startups, particularly those in the real estate and property management sectors. Their flexible service offerings and 'Pay as You Go' model allow new businesses to scale their customer support according to their growth and budgetary constraints. Startups may benefit from the tailored support that Answer America provides, enabling them to establish a strong customer engagement foundation.
Can
Answer America
be considered a good service provider for SMBs?
Answer America is well-equipped to support small and medium businesses. With its scalable solutions and experience in serving clients across various sizes, the company offers SMBs a reliable partner to enhance their customer communications. The flexibility of their service delivery and commitment to customer satisfaction positions Answer America as a valuable resource for businesses looking to grow and improve their customer service operations.
Can
Answer America
be considered a good service provider for enterprises?
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