Answer Ally
Customer Experience and Contact Center
Answer Ally is a family-owned BPO company that provides customer experience and contact center solutions for healthcare, legal, and service industries, known for its exceptional 24/7 support and award-winning service.
Size
11-50
Private
Mission
To provide professional, reliable, and personalized communication services that contribute to your success.
About
Answer Ally offers customer experience and contact center solutions along with appointment scheduling and dispatch services for clients in healthcare, legal, and service industries. The company operates using a nearshore model and supports clients across the United States and Canada.
It is recognized for its exceptional customer service, with a dedicated team of approximately 25 highly-trained operators ensuring reliable communication and support.
Services
Answer Ally provides customer experience and contact center solutions, supported by appointment scheduling and dispatch services. These services cover telephone answering, email monitoring, and virtual receptionist functions, tailored to support the unique needs of various businesses.
Capabilities
Inbound Customer Support
Appointment Setting
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, legal, and service industries. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements and technology platforms such as Towbook and ServiceTitan.
Unique Stregths
Answer Ally is known for its commitment to client success, offering clients reliable and professional communication services. Its approach includes 24/7 availability and a highly-trained team, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Sandy, Oregon, the company operates using a nearshore delivery model. It serves clients across the United States and Canada, with teams working in a remote environment to meet client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Answer Ally
?
Answer Ally specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services including inbound customer support, appointment setting, live chat and messaging support, email support, and order management and fulfillment. This comprehensive suite is designed to meet the diverse needs of clients across various industries, ensuring a professional and reliable communication experience.
What additional services does
Answer Ally
provide?
When was
Answer Ally
founded?
Answer Ally was established in 2014, which means the company has been operating for nearly a decade. Since its inception, Answer Ally has focused on delivering exceptional customer service and support, positioning itself as a trusted partner for businesses seeking to enhance their communication capabilities.
What industry verticals does
Answer Ally
serve?
Answer Ally serves a variety of industries, focusing particularly on Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, and Non-Profit & NGOs. This diverse industry expertise enables the company to tailor its services to meet the specific requirements and challenges faced by its clients.
What delivery model does
Answer Ally
offer?
Answer Ally employs both nearshore and onshore delivery models to provide its services. Nearshore delivery typically involves operations conducted in nearby countries, allowing for better communication and collaboration due to similar time zones. Onshore delivery, on the other hand, refers to services provided within the same country as the client. This flexible approach enables Answer Ally to effectively meet the needs of its clients across the United States and Canada.
How many employees and/or seats does
Answer Ally
have?
Answer Ally has a workforce comprising between 11 to 50 employees. This size allows the company to maintain a close-knit team environment, ensuring highly trained operators that are dedicated to providing excellent customer service and support.
Can
Answer Ally
be considered a good service provider for startups?
Can
Answer Ally
be considered a good service provider for SMBs?
Answer Ally is well-suited to support small and medium-sized businesses (SMBs) due to its scalable service offerings and industry-specific expertise. The company understands the unique challenges faced by SMBs and provides tailored solutions that align with their operational needs. With a focus on reliable communication and 24/7 availability, Answer Ally can help SMBs enhance their customer interactions and drive growth effectively.
Can
Answer Ally
be considered a good service provider for enterprises?
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