Answer-All
Customer Experience and Contact Center
Answer-All is a family-owned and operated company that provides live telephone answering services for the healthcare sector, known for its nearly six decades of experience and commitment to high-quality customer service.
Size
1-10
Private
1m-10m
Mission
About
Answer-All offers live telephone answering services along with appointment scheduling and urgent message delivery for clients in the healthcare industry. The company operates using an onshore model and supports U.S.-based medical offices and health departments.
It is recognized for its experienced and courteous receptionists, with many team members having over 30 years of tenure, ensuring a reliable communication support system for healthcare professionals.
Services
Answer-All provides 24/7 live telephone answering services supported by appointment scheduling and urgent message delivery. These services cover call handling and message taking, tailored to support healthcare professionals and organizations in maintaining continuous communication outside of office hours.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Appointment Setting
Outbound SDR / Cold Calling
Industries Served
The company serves clients in the healthcare sector, including physicians, medical offices, and health departments. It has experience supporting these clients with services aligned to industry-specific requirements and regulatory standards.
Unique Stregths
Answer-All is known for its family-owned values and commitment to high-quality customer service, offering clients a personalized approach through custom-designed service plans. Its operational strength lies in the extensive experience of its receptionists, ensuring professionalism and reliability in every interaction.
Delivery Footprint
Headquartered in Palm Beach, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a dedicated environment to meet the unique needs of the healthcare industry.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Answer-All
?
Answer-All specializes in providing exceptional customer experience and contact center services. Their primary offerings include 24/7 live telephone answering, appointment scheduling, and urgent message delivery, designed to support the unique needs of clients in the healthcare sector. Additionally, they offer a variety of sub-services such as inbound customer support, technical support at both Tier 1 and Tier 2 levels, live chat and messaging support, appointment setting, and outbound sales development through cold calling. This comprehensive service suite ensures that healthcare professionals can maintain seamless communication with their patients and colleagues.
What additional services does
Answer-All
provide?
When was
Answer-All
founded?
Answer-All was established in 1982, marking over 40 years of experience in the customer support industry as of 2024. Since its inception, the company has built a reputation for delivering high-quality service tailored to the specific needs of healthcare clients, making it a trusted partner in the sector.
What industry verticals does
Answer-All
serve?
Answer-All primarily serves the Healthcare & Life Sciences verticals. This focus allows the company to align its services with the specific requirements and regulatory demands of healthcare professionals, including physicians, medical offices, and health departments, ensuring that they receive the tailored support necessary for their operations.
What delivery model does
Answer-All
offer?
Answer-All utilizes an onshore delivery model, which means that all services are provided from within the United States. This approach allows the company to maintain close communication with its clients while adhering to local regulations and standards, contributing to a higher level of service quality and reliability.
How many employees and/or seats does
Answer-All
have?
Answer-All operates with a small team, comprising between 1 to 10 employees. This size allows for a personalized approach to client service, where each team member can play a significant role in delivering high-quality support to their clients in the healthcare industry.
Can
Answer-All
be considered a good service provider for startups?
While Answer-All's services could be beneficial for startups in the healthcare sector, their small team size and specialized focus suggest they may be better suited for established businesses looking for reliable customer support. Startups may find their offerings valuable, particularly if they require tailored communication solutions during their initial growth phases.
Can
Answer-All
be considered a good service provider for SMBs?
Answer-All is well-positioned to support small and medium-sized businesses, especially those in the healthcare industry. With a range of customizable services and a strong commitment to customer support, they can help SMBs enhance their communication strategies and improve client engagement. Their onshore delivery model ensures that clients receive consistent, high-quality service, which is crucial for the growth and reputation of smaller enterprises.
Can
Answer-All
be considered a good service provider for enterprises?
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