Answer
Customer Experience and Contact Center
Answer Inc. is a technology-driven company that provides customer experience and contact center solutions for non-profits and NGOs, known for its intelligent, integrated knowledge solutions.
Size
11-50
Private
under-1m
Mission
To leverage technology to make diverse knowledge easily accessible in a consolidated and interactive format, facilitating effective information exchange online.
About
Answer Inc. offers customer experience and contact center solutions along with inbound customer support and technical assistance for clients in non-profits and NGOs. The company operates using an unspecified delivery model and supports a variety of clients.
It is recognized for its innovative approach to knowledge integration, with a mission to make diverse information easily accessible and facilitate effective online information exchange.
Services
Answer Inc. provides customer experience and contact center solutions supported by inbound customer support and technical assistance. These services include outbound telesales and retention, appointment setting, and customer analytics, tailored to support client needs in the non-profit sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Appointment Setting
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Automation & RPA Enablement
Customer & Marketing Analytics
Industries Served
The company serves clients in non-profits and NGOs. It has experience supporting organizations with services aligned to their specific requirements, ensuring effective communication and engagement with stakeholders.
Unique Stregths
Answer Inc. is known for its technology-driven approach to knowledge solutions, offering clients a consolidated view of information that enhances decision-making. Its operational practices focus on leveraging technology to improve customer interactions and streamline processes.
Delivery Footprint
Headquartered in Jerusalem, the company operates using an unspecified delivery model. It serves clients across various regions, with teams that adapt to the specific needs of each organization.
Certifications
PCI DSS
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Answer
?
Answer Inc. specializes in customer experience and contact center solutions, focusing on enhancing client interactions through a variety of services. Their offerings include inbound customer support, outbound telesales, technical support at Tier 1 and Tier 2 levels, appointment setting, as well as customer experience consulting and journey mapping. Additionally, they provide quality assurance and monitoring, automation and RPA enablement, along with customer and marketing analytics, all tailored to the unique needs of clients in the non-profit sector.
What additional services does
Answer
provide?
When was
Answer
founded?
Answer Inc. was established in 1973, marking over 50 years of operation in the industry. Since its inception, the company has grown and evolved, continuously enhancing its service offerings and leveraging technology to improve customer experiences.
What industry verticals does
Answer
serve?
Answer Inc. primarily serves the non-profit and NGO sectors, focusing on providing tailored solutions that meet the specific communication and engagement needs of organizations within these industries.
What delivery model does
Answer
offer?
How many employees and/or seats does
Answer
have?
Answer Inc. has a relatively small workforce, employing between 11 to 50 individuals. This compact team allows for a personalized approach to client service while maintaining a flexible operational structure.
Can
Answer
be considered a good service provider for startups?
While Answer Inc. has a strong background in providing customer experience and contact center solutions, its size and service offerings may not be optimally suited for startups that typically require scalable and rapidly adaptable solutions. However, startups within the non-profit sector could find value in their targeted services, particularly in areas like inbound customer support and technical assistance, which can aid in establishing effective communication from the outset.
Can
Answer
be considered a good service provider for SMBs?
Answer Inc. is well-positioned to support small and medium businesses, especially those in the non-profit sector. Their range of services, including customer analytics and journey mapping, provides SMBs with the tools they need to enhance customer engagement and retention. The company's focus on leveraging technology to streamline processes can help smaller organizations achieve growth and operational efficiency.
Can
Answer
be considered a good service provider for enterprises?
While Answer Inc.'s services are comprehensive, their current scale and employee size suggest a more intimate service model that may not fully cater to the complex needs of large enterprises. Their certifications, such as PCI DSS, indicate a commitment to security and reliability, yet larger organizations might require more extensive resources and capabilities that exceed what Answer Inc. can provide.
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