Ansafone Contact Centers
Customer Experience and Contact Center
Ansafone Contact Centers is a leading telecommunications firm that provides customer experience and contact center solutions for diverse industries, known for its 50+ years of industry leadership and innovation.
Size
201-500
Private
10m-50m
Mission
About
Ansafone Contact Centers offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and multilingual support for clients in healthcare, financial services, and government sectors. The company operates using an onshore model and supports clients across the US, Canada, and internationally through strategic alliances.
It is recognized for its tailored contact center solutions, with advanced technology infrastructure that ensures exceptional customer service and near real-time reporting.
Services
Ansafone Contact Centers provides customer experience and contact center solutions supported by inbound customer support, outbound telesales and retention, and multilingual support. These services cover various channels including voice, email, live chat, and social media, and are tailored to support client needs in customer engagement and service efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Industries Served
The company serves clients in healthcare, financial services, government, retail, automotive, and more. It has experience supporting Fortune 1000 companies, medium-sized businesses, and government organizations with services aligned to industry-specific requirements and technology platforms such as CRM and IVR systems.
Unique Stregths
Ansafone is known for its extensive industry experience and commitment to customer service excellence, offering clients scalable and customized solutions. Its approach includes leveraging advanced technology and integrated reporting, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Santa Ana, California, the company operates using an onshore delivery model. It serves clients across the US, Canada, and internationally, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Energy & Utilities
Insurance
Healthcare & Life Sciences
Government & Public Sector
Clients
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What's the main service provided by
Ansafone Contact Centers
?
Ansafone Contact Centers specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, as well as multilingual support. They are equipped to handle various communication channels such as voice, email, live chat, and social media, ensuring that their solutions are tailored to meet the specific needs of their clients.
What additional services does
Ansafone Contact Centers
provide?
In addition to their primary focus on customer experience and contact center solutions, Ansafone Contact Centers offers a suite of additional services that enhance their overall value proposition. These include various support options such as inbound customer support, outbound telesales, multilingual capabilities, email support, live chat, and social media customer care, all designed to create a comprehensive customer engagement strategy.
When was
Ansafone Contact Centers
founded?
Founded in 1970, Ansafone Contact Centers has been operating for over 53 years. The company has established itself as a reputable provider of customer experience solutions, leveraging decades of industry expertise to support its diverse clientele.
What industry verticals does
Ansafone Contact Centers
serve?
Ansafone Contact Centers serves a variety of industries, including Retail & e-Commerce, Banking & Financial Services, Energy & Utilities, Insurance, Healthcare & Life Sciences, and Government & Public Sector. Their extensive experience across these sectors allows them to deliver tailored solutions that meet the unique demands of each industry.
What delivery model does
Ansafone Contact Centers
offer?
Ansafone Contact Centers employs an onshore delivery model, meaning that their services are provided from within the United States. This approach enables them to maintain close oversight of operations and ensure consistent service quality. Onshore delivery typically offers advantages such as cultural alignment, ease of communication, and faster response times for clients.
How many employees and/or seats does
Ansafone Contact Centers
have?
Ansafone Contact Centers has a workforce ranging between 201 and 500 employees. This size allows them to efficiently scale their operations while maintaining a level of personalized service that is often crucial for effective customer engagement.
Can
Ansafone Contact Centers
be considered a good service provider for startups?
Ant Marketing can be a valuable partner for startups, particularly those in industries like telecommunications and gaming where effective customer engagement is crucial. Their extensive range of services, including lead generation and customer support, can help startups establish a foothold in competitive markets. However, the suitability may vary based on specific needs and budget constraints typical of early-stage companies.
Can
Ansafone Contact Centers
be considered a good service provider for SMBs?
Ansafone Contact Centers is well positioned to support small and medium-sized businesses with its scalable service offerings. Their ability to tailor solutions based on specific business needs allows them to adapt to the growth and evolving requirements of SMBs. The company’s extensive experience across various industries further enhances its capability to provide flexible and effective customer engagement strategies that can help SMBs thrive.
Can
Ansafone Contact Centers
be considered a good service provider for enterprises?
For enterprises and large companies, Ansafone Contact Centers presents a solid option due to their extensive industry experience and tailored service offerings. Their capability to serve Fortune 1000 companies demonstrates their reliability and sophistication in handling complex customer service needs. The onshore delivery model also ensures that large clients receive consistent and high-quality support, making Ansafone a trusted partner for large-scale operations.
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